25C - AGMT - DATA CENTER MAINT AND SUPPORT

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Agreement For Data Center Maintenance & Support Services April 16, 2012 Page 2 The evaluation team assessed each proposal based on four criteria.Points were assigned to each Vendor's proposal based on several categories of requirements defined in the RFP. The following table shows evaluation criteria and maximum points for each assessment category: Evaluation Criteria Possible Points Qualifications to provide required services 20 References 30 Service Strategy to provide required services 20 Pricing 30 Total 100 Below is a summary of the assessment points rated for each of the seven responsive vendor proposals: Vendor Evaluation Points Signature Technology Group 92.4 - Systems Maintenance Services 78.0 - S no tek 65.1 SSCS 55.5 ATLANTIC TECH SERVICES 49.9 The Jasper Group 43.8 Guardian Computer Support 41.9 Based upon this, the evaluation team's assessment is that Signature Technology Group (STG), Inc. is the best qualified to provide maintenance and support for the computer equipment in the City Data Center and the SAPD Data Center and recommends that Signature Technology Group, Inc. be awarded an agreement with an initial term of three years with the option for the City to continue the agreement for two one-year periods. Under terms of the agreement the City may effectively end the agreement without penalty at any time with 30-day written notice. In addition to Signature Technology Group's top scoring technical qualifications, strongreference recommendations and customer driven service strategy, STG's cost proposal contained unique service commitments. First, STG will provide monetary rebates if it fails to meet service levels terms for on-site response time, for the maximum elapsed time for returning equipment to full service, or for continued periods of equipment outages beyond the service agreement. And second, no additional cost for premium maintenance service for critical equipment down support. This means that without consideration of a lesser contract service level if the City declares a critical equipment outage, STG will respond with their fastest response and premium support without further charge to the City.The commitment to contract service levels by the recommended maintenance vendor is vital to sustaining the City's computer operations under the Information Service Division's aggressive cost savings strategy of operating server-class computers for two to three years beyond the industry standard which is the manufacturer's three-year end-of-life for 25C-2