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SIGNATURE TECHNOLOGY GROUP <br />Data enter Solutions Professionals <br />3. With this HP partnership ID, we also get access to HP's Business Center Operations (BCO) for HP <br />Certifications under its Partner Portal located at <br />http://h20375.www2.hp.com/portal/site/publicpartner- <br />portal/menu item.92adb114d98ecc78f24af950f8039e01/ <br />4. We can also call HP for limited phone support and HP will guide us to whether a particular issue <br />is a software and/or hardware failure and email to us their analysis. <br />Finally, STG will assign a primary technician and a backup who each have been trained, using HP online <br />educational materials, on the proper support techniques for the equipment that the City is running. This <br />will be true on the first days of the contract and will continue for the life of the relationship between the <br />City and STG, because we will keep our service technicians trained on all of the equipment that the City <br />will purchase in the future. <br />7. References <br />Provide a MAXIMUM of three (3) references from government agencies or commercial firms that will <br />attest to your firm's ability within the last three years to provide work similar in scope sought by the City <br />in this RFP. <br />Reference One: <br />Name of Client Sacramento County <br />Location where work was performed Throughout Sacramento County, CA <br />Knowledgeable contact (name) Michael Brennan <br />Contact's title Help Desk Manager <br />Contact's email address brennanm@saccounty.net <br />Contact's phone number (916) 874-7230 <br />Approximate period during which the services <br />were provided January 1, 2003 to present. Current contract <br />expires on June 30, 2013. <br />Description of service provided Please see complete write-up following. STG <br />supports over 500 HP Proliant servers with a few <br />of those having a 2 hour restore requirement. <br />Page 4 of 27 <br />25C-58 Exhibit B