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SIGNATURE TENNOLOGY GROUP <br />Data Center Solutions Professionals <br />Provided special assistance such password security, intrusion detection, and <br />data retrieval and archiving to key departments including HR, Lab PhDs, and <br />Senior Executives and VPs for Windows and UNIX systems. <br />Independently designed rollout, image, backup and migration scripts using <br />Ghost, saving Agilent 50% in cost for time and materials for servers and <br />desktops. <br />Worked industriously on weekends providing sole support for international and <br />remote key employees, mostly VPs. <br />1999-2000 CompuCom/Nortel Networks <br />Help Desk Analyst <br />Managed Help Desk ticketing system for Nortel Networks' satellite sites consisting of 20 <br />Windows NT Servers and 6 UNIX Sun print servers interconnected through Cisco <br />routers for 5000+ employees. Investigated and resolved performance issues <br />demonstrating strong diagnostic skills across multiple platforms. <br />• Provided after hours support for Network, Help Desk and NT Client/Server <br />environments. <br />• Managed key deliverables, SOWs, SLAs for Nortel Networks. <br />Education and Training <br />CompTIA A+ Certification, I-Net+, Network + <br />Canada College Computer Technician Program - Certificate of Completion <br />DPEC, Inc Negotiating, A+ Certification: Networks, Windows 98, <br />Investing Fundamentals, Netscape Navigator 4.0 <br />Hewlett-Packard 23 courses in HP Server, Laptop/Desktop, Storage & LAN <br />Canada College ?? Dynamic HTML: JavaScript Mastery Level <br />IBM PC Institute PC Architecture <br />...r....... .. x ._... « <br />Cisco Systems Networking Cisco/Sun Academy <br />Academy - OICW <br />Prometric/Sun Microsystems Sun Certified System Administrator Solaris 8 <br />Microsoft Microsoft Certified Professional <br />Compaq Accredited Platform Specialist - Desktop / Workstation, <br />Portables Specialization <br />IBM "SAN Fundamentals of Storage Attach Networks <br />Ohlone College ? Computer Science <br />OICW Cisco/Sun Administration Academy <br />Page 3 of 4 <br />25C-88 Exhibit B