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SIGNATURE TECHNOLOGY GROUP <br />Data Center Solutions Professionals <br />Work History <br />2005-present Signature Technology Group <br />Technical Services Specialist <br />Senior Customer Service Engineer <br />Provide Data Center Hardware Engineering/ Incident Management, Technical Service <br />Management services for STG's customers throughout California (multiple city and <br />county locations) and nationwide. Services delivered include: <br />• Problem analysis through effective troubleshooting techniques <br />• Rapid repair of systems through board level replacement <br />• Very effective customer communications of issues and resolution of problems <br />• Effective parts management process to insure accurate stock on hand <br />As a result of my dedication and expertise have: <br />• Multiple commendations from customers and managers for great work and <br />professionalism. <br />• Accurately and efficiently diagnosed all service issues with a very high first <br />attempt close percentage <br />• Leveraged extensive experience in multiple operating environments including <br />mainframe connectivity and security, Windows NT/2000/XP, UNIX/LINUX, <br />OS2/zOS/AIX, workstations and distributed servers <br />2000-2005 Spherion/Agilent Technologies <br />Senior IT Consultant <br />Successive career progression through IT Hardware Technician to Lead IT Hardware <br />Technician to Lead Hardware/Software Engineer to Senior Hardware Specialist/IT <br />Consultant <br />Provided last line desktop technical consultation and resolution for Agilent's Global Help <br />Desk system supporting 10000+ employees throughout the U.S. and overseas. <br />Primarily troubleshot Compaq/HP Server hardware, software and connectivity issues for <br />a mixed UNIX, Windows, and mainframe environment for senior Agilent managers and <br />VPs for equipments mentioned above. Additionally managed junior technicians, Help <br />Desk, expense processing, e-procurement, SLAs, SOWs, rollout/migration projects for <br />Spherion Technologies. <br />Achieved highest levels of productivity, handled over 200 calls per week avg. <br />50+ calls daily. <br />Promoted to assume additional responsibilities as Technical Advisor providing <br />expert guidance to Global Help Desk Staff. <br />Page 2 of 4 <br />25C-87 Exhibit B