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<br /> <br /> <br /> <br /> <br /> <br /> Informal conferences will be utilized by the Santa Ana LWIA to resolve <br /> complaints; however, such informal conferences shall not extend the time <br /> within which a decision must be issued after receipt of a complaint. Attempts at <br /> informal resolution will commence with two (2) weeks of the date of filing of the <br /> complaint. <br /> <br /> a. The EEO Officer will review the case and ascertain facts prior to the conference <br /> so that appropriate resolution can take place at the time of this meeting <br /> whenever possible. <br /> <br /> b. Although the complainant should be encouraged to attend this conference, <br /> his/her failure to do so should not preclude his/her right to request a hearing on <br /> <br /> the matter. <br /> <br /> c. If mutually satisfactory resolution results and the Santa Ana LWIA concurs, the <br /> EEO Officer will write a brief report for the file stating the issues and resolution. <br /> The matter shall then be considered closed. <br /> <br /> d. If resolution does not result, the complainant shall be provided the necessary <br /> information and assistance to request a hearing if he/she so desires. <br /> <br /> <br /> 3. Request for Hearing <br /> <br /> a. As in the case of the complaint, the request for a hearing should be put in <br /> writing and be filed in person or by mail. A governing board resolution of <br /> authorization to appeal should also be submitted when appropriate. The <br /> request should be filled with: <br /> <br /> Anita Queen <br /> Sr. Personnel Analyst - EEO Officer <br /> 20 Civic Center Drive, M-24 <br /> Santa Ana, CA 92701 <br /> (714) 647-5157 <br /> <br /> b. A hearing will be scheduled by the EEO Officer within thirty (30) days of the <br /> date of filing of the complaint. <br /> <br /> 4. Notice of Hearing <br /> <br /> Upon receipt of the request for hearing, the complainant and the respondent <br /> will be notified in writing of the hearing ten (10) calendar days prior to the date <br /> of the hearing. The ten-day notice may be shortened with the written consent <br /> of the parties. A decision will be issued by the Santa Ana LWIA within sixty <br /> (60) days of the date of filing of the complaint. <br /> EXHIBIT C <br /> <br /> 25K-54 Page 32 of 54 <br />