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<br /> <br /> <br /> <br /> <br /> <br /> <br /> administrative entities have the responsibility to conduct hearings and resolve <br /> complaints made by individuals about the administration of programs in the LWIA. <br /> "LWIA level" encompasses LWIA administrative entity and employers to which the <br /> administrative entity has delegated the complaint resolution process. The following <br /> comprise the guidelines for resolving issues arising in connection with WIA <br /> programs operated by the Santa Ana LWIA including resolutions of complaints <br /> arising from actions, such as audit disallowances or the imposition of sanctions <br /> taken by the Governor with respect to audit findings, investigations or monitoring <br /> reports. <br /> <br /> 1. Form and Filing of Compliant <br /> <br /> Official filing date of the compliant is the date the written complaint is received. <br /> The filing of the complaint with the Santa Ana LWIA Equal Employment <br /> Opportunity Officer shall be considered as a request for hearing and a decision <br /> must be issued within 60 days. The complaint must be in writing and must be <br /> signed and dated. The complaint should also contain the following information: <br /> <br /> a. Full name, telephone number, if any, and mailing address of the complainant; <br /> <br /> b. Full name, telephone number, and mailing address of the agency involved <br /> (respondent); <br /> <br /> c. Clear and concise statement of facts including dates constituting alleged <br /> violation; <br /> <br /> d. What provisions under the Act, regulations, grant or other agreements under <br /> <br /> the Act, are believed to have been violated; <br /> <br /> e. Remedy sought by the complainant; and <br /> <br /> f. If the complainant is a private or public entity or corporation, and not a natural <br /> person, the filing of the complaint must be duly authorized by the governing <br /> body of such entity or corporation. <br /> <br /> The absence of any of the requested information shall not be a basis for dismissing <br /> the complaint. <br /> <br /> A copy of the complaint must be sent to the respondent and both parties notified of <br /> the opportunity for an informal resolution. At each step of the complaint process, the <br /> complainant must be notified in writing of the next procedural step. <br /> <br /> 2. Informal Conference <br /> EXHIBIT C <br /> <br /> <br /> 25K-53 Page 31 of 54 <br />