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Rail Services <br />The SARTC is served weekdays by 22 Amtrak trains (24 trains on Friday) and 33 Metrolink trains, with a <br />mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM at the station and the last <br />train departs at 7:21 PM. Peak Metrolink train frequency occurs between the hours of 6:00 AM to 8:30 <br />AM and 4:00 PM to 6:30 PM. Amtrak service begins at 6:53 AM and the last train leaves at 11:06 PM. <br />Amtrak train frequency is consistent throughout the day providing about one train per hour. <br />Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and eight <br />Metrolink trains. Three Metrolink trains are provided during weekend morning hours and five Metrolink <br />trains are provided during weekend evening hours. Amtrak provides weekend service of approximately <br />one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to 1:30 PM. At least one <br />Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to 11:30 PM. <br />Bus Services <br />Ten bus bays are located on the west side of the terminal with access and egress off Santiago Street. <br />OCTA bus Local Routes 59 and 83 and Station Link Routes 462, 463, and 464 serve the station. On <br />average, there are 220 weekday OCTA boardings and fewer than 10 weekend boardings at SARTC. <br />Greyhound, Transportes Intercalifornias, and Tres Estrellas de Oro offer long- distance bus service at the <br />station between 5:00 AM and midnight. These three long- distance bus service providers report an average <br />of 700 boardings and alightings per day. Amtrak bus service provides service at the Santa Ana station, in <br />lieu of Amtrak trains, during select off -peak hours. The Amtrak bus service operates between the hours of <br />12:00 AM to 5:00 AM for the Pacific Surfliner route. <br />Workforce Development Services <br />The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources <br />from various agencies to provide integrated job and workforce development services, including job search <br />assistance, employee referrals and placement, unemployment insurance filing, and career counseling for <br />adults and youth. As part of the WORK Center, the State of California EDD leases an administrative <br />office on the first floor which averages five client visits per day. The City of Santa Ana and the State <br />EDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day <br />and the referral center suite averages 254 client visits per day. The WORK Center offices on the first and <br />second floors are open from 8:00 AM to 5:00 PM Monday through Thursday and every other Friday. The <br />County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits <br />per day. The third floor suite is open from 8:00 AM to 5:00 PM, Monday through Friday. <br />Public Safety <br />As a regional transportation hub and public services facility, various local, state, and federal authorities <br />have law enforcement jurisdiction within the facility. The lead authority is the Santa Ana Police <br />Department. The Orange and Los Angeles County Sheriffs, the California Highway Patrol, OCTA <br />Police, Amtrak Police, and the Department of Homeland Security are among the other law enforcement <br />agencies that hold jurisdiction. In partnership with these law enforcement agencies, the SARTC hosts a <br />Regional Transportation Center Public Safety Office within the facility. In addition, the SARTC is <br />designated as a Homeland Security critical infrastructure locale and has contracted private security guard <br />services 24 -hours a day, seven days a week. <br />259-12 <br />