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City of Santa Ana <br />TABLE OF CONTENTS (CONTINUED) <br />4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS <br />E. COMPLAINTS ...................................................................................................................43 <br />F. HIPAA BUSINESS ASSOCIATE ASSURANCES .....................................................................44 <br />G. MEDICARE/MEDI-CAL PARTICIPATION ..........................................................................45 <br />4.3.15 EXTERNAL MEDICAL QUALITY CONTROL ..........................................................................46 <br />4.3.16 INTERNAL MEDICAL QUALITY CONTROL ...........................................................................46 <br />5. PERSONNEL ......................................................................................................................................47 <br />5.1 PERSONNEL REQUIREMENTS ..........................................................................................................47 <br />5.2 CONTROL ........................................................................................................................................50 <br />6. SUPPLIES, EQUIPMENT AND VEHICLES .................................................................................51 <br />6.1 STANDARDS ....................................................................................................................................51 <br />6.1.1 STANDARD INVENTORY .........................................................................................................51 <br />6.1.2 REQUIRED EQUIPMENT ..........................................................................................................51 <br />6.1.3 PERSONAL SAFETY EQUIPMENT .............................................................................................52 <br />7. A. SUBMISSION OUTLINE (PHASE 2) <br />BID PROPOSAL SUBMISSION FORMS & CHECKLIST ........................................................................53 <br />TITLE PAGE/COVER SHEET .............................................................................................................54 <br />BID PROPOSAL DEPOSIT ..................................................................................................................55 <br />TABLE OF CONTENTS ......................................................................................................................56 <br />B. DESCRIPTION OF REQUIRED ITEMS <br />I COVER LETTER .......................................................................................................................... 57 <br />2 GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY <br /> TRANSPORTATION SERVICE IN CITY ........................................................................................ 58 <br />3 OVERALL OPERATIONAL SYSTEM ............................................................................................. 59 <br />4 DRIVER TRAINING ...................................................................................................................... 60 <br />5 INTERNAL MEDICAL QUALITY CONTROL .................................................................................. 61 <br />6 MUTUAL AID PROVIDER ............................................................................................................. 62 <br />7 PERSONNEL AND TRAINING ..................................................................................................63-64 <br /> A. ASSIGNED PERSONNEL PROFILE <br /> B. FIELD TRAINING OFFICERS <br /> C. PRIMARY PERSONNEL <br /> D. EMPLOYEE RECRUITMENT, SCREENING & ORIENTATION <br /> E. CONTINUING EDUCATION PROGRAMS <br /> F. HIPAA TRAINING PROGRAMS <br />8 HIPAA COMPLIANCE PLAN ......................................................................................................... 65 <br />9 CORPORATE COMPLIANCE PLAN ............................................................................................... 66 <br />10 PLAN FOR TAKEOVER OF SERVICE/START UP ............................................................................ 67 <br />11 EMS RESUME .........................................................................................................................68-69 <br />12 PHASE 1 APPROVAL. NOTIFICATION ........................................................................................... 70 <br />13 PRICE WORKSHEET ................................................................................................................... 71 <br />14 CONFLICT OF INTEREST CERTIFICATION .................................................................................. 72 <br />15 STATEMENT OF TRUTH .............................................................................................................. 73 <br />16 NON-COLLUSION CERTIFICATION ............................................................................................. 74 <br />17 PHOTOGRAPHS (OPTIONAL) ...................................................................................................... 75 <br />25F-18