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^ City of Santa Ana <br />TABLE OF CONTENTS (CONTINUED) <br />3.8 ASSIGNMENT ................................................................................................................................... 24 <br />3.9 AUDITS AND INSPECTIONS .............................................................................................................. 25 <br />3.9.1 BUSINESS OFFICE .................................................................................................................... 25 <br />3.10 COOPERATION .............................................................................................................................. 25 <br />3.11 NON-COLLUSION CERTIFICATE .................................................................................................... 25 <br />3.12 INDEPENDENT CONTRACTOR ....................................................................................................... 25 <br />3.13 INDEMNIFICATION ........................................................................................................................ 26 <br />3.14 COMPLIANCE WITH LAWS ............................................................................................................ 27 <br />3.15 RESPONSIBILITY ........................................................................................................................... 27 <br />3.16 ACTS OR OMISSIONS OF REPRESENTATIVES ................................................................................ 27 <br />3.17 INSOLVENCY ................................................................................................................................. 27 <br />4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS ....29 <br />4.1 EMERGENCY RESPONSE COMMUNICATION SYSTEM ...................................................................... 29 <br />4.1.1 COMMUNICATIONS REQUIREMENTS .................................................................................... 29 <br />4.1.2 VEHICLE COMMUNICATIONS ............................................................................................... 29 <br />A. 800MHZ MOBILE RADIO ................................................................................................ 29 <br />B. MOBILE DATA COMPUTER SYSTEM ............................................................................... 30 <br />4.2 SERVICE HOURS .............................................................................................................................. 32 <br />4.2.1 SERVICE ................................................................................................................................ 32 <br />4.2.2 FIELD SUPERVISOR ............................................................................................................... 32 <br />4.3 RESPONSE TIMES ............................................................................................................................ 33 <br />4.3.1 GENERAL REQUIREMENTS ................................................................................................... 33 <br />4.3.2 RESPONSE TIME MEASUREMENT .......................................................................................... 33 <br />4.3.3 RESPONSE TIMES REQUIRED ................................................................................................ 33 <br />4.3.4 RESPONSE TIME REPORTING ................................................................................................ 33 <br />4.3.5 CALL CANCELLATION .......................................................................................................... 34 <br />4.3.6 QUARTERLY RESPONSE TIME REPORT- FORMAT ............................................................... 34 <br />4.3.7 EXEMPTIONS TO RESPONSE TIME REQUIREMENTS ............................................................. 34 <br />A. HIGH CALL VOLUME ........................................................................................................ 34 <br />B. DISASTERS ........................................................................................................................ 34 <br />C. MULTIPLE AMBULANCE RESPONSE ..................................................................................35 <br />D. RESPONSE UP/DOWNGRADE ............................................................................................. 35 <br />E. RETURN OF OCFA PERSONNEL ......................................................................................... 35 <br />4.3.8 PROCEDURES TO REQUEST RESPONSE TIME EXEMPTION .................................................... 35 <br />4.3.9 USE OF ALTERNATIVE METHODS TO MEET RESPONSE TIME REQUIREMENTS .................... 36 <br />4.3.10 DISCIPLINARY ACTIONS FOR FAILURE TO MEET RESPONSE TIME REQUIREMENTS AND <br />PERFORMANCE, DEFICIENCY .............................................................................................. 37 <br />A. MEET AND CONFER ........................................................................................................ 37 <br />B. PENALTIES ..................................................................................................................... 37 <br />C. CORRECTIVE ACTION PLAN ........................................................................................... 38 <br />D. TIMELY PERFORMANCE REQUIRED .............................................................................. 39 <br />E. WAIVER .......................................................................................................................... 40 <br />4.3.11 EMERGENCY ON-SCENE PROCEDURES ............................................................................... 40 <br />4.3.12 DISASTER ASSISTANCE ....................................................................................................... 41 <br />4.3.13 STANDARD OF PERFORMANCE ........................................................................................... 42 <br />4.3.14 GENERAL PROVISIONS ........................................................................................................ 42 <br />A. RETURN OF OCFA PERSONNEL ....................................................................................... 42 <br />B. 911 CALLS FOR SERVICE/REFERRAL .............................................................................. 43 <br />C. PERFORMANCE ............................................................................................................... 43 <br />D. CONFLICT OF INTEREST ................................................................................................. 43 <br />25F-17