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` City of Santa Ana <br />k? <br />B. In addition to the First Tier Service Contractor must also provide whatever additional number of <br />fully equipped ambulances and Transportation Personnel which may be required to meet the <br />response times in this RFP, and to otherwise meet 100% of all 9-1-1 calls for Emergency <br />Transportation Service within the City of Santa Ana 9-1-1 Emergency Transportation Services. <br />C. OCFA, in cooperation with the Transportation Personnel, will provide on-scene Advanced Life <br />Support ("ALS") services. The Transportation Personnel will provide Basic Life Support <br />("BLS") services and transport patients to medical facilities when required and under the <br />direction of OCFA on behalf of the City of Santa Ana. <br />1.2.2. Mutual Aid Service <br />Contractor shall also be required to enter into a mutual aid agreement with a separate qualified 9-1-1 <br />ambulance service provider doing business in Orange County, to provide backup services in the event <br />the Contractor is unable to respond to a call for Emergency Services (hereinafter "Mutual Aid <br />Contract" or "Mutual Aid Service"). The company providing the Mutual Aid Service will be <br />hereinafter referred to as the "Mutual Aid Provider." In providing 9-1-1 Emergency Transportation <br />Services the Mutual Aid Provider must meet the same RFP requirements, response times, and <br />otherwise provide the same level of service, as Contractor is required to provide under the Contract. <br />The Mutual Aid Contract must be approved by the OCFA prior to provision of any service by <br />Contractor, such approval not to be unreasonably withheld. The intent of this RFP is that Contractor <br />will provide a sufficient level of coverage under the First Tier and Mutual Aid Services, such that <br />services under the Mutual Aid Service will only be needed in rare circumstances, if at all. Bids <br />submitted in response to this RFP should be designed to provide a sufficient level of First and Mutual <br />Aid coverage as to meet all of the demands for 9-1-1 Emergency Transportation Service calls within <br />the City of Santa Ana. <br />Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page 13 <br />June 14, 2012 <br />25F-22