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0 City of Santa Ana <br />SECTION 4 <br />OPERATIONAL STANDARDS, PROCEDURES <br />AND <br />PERFORMANCE REQUIREMENTS <br />4.1 EMERGENCY RESPONSE COMMUNICATIONS SYSTEM <br />4.1.1 Communications Requirements <br />Contractors must comply with the following requirements concerning the installation, use, <br />operation, and maintenance of their Emergency Response Communications System: <br />A. Emergency Response Communications System must be operated and maintained by <br />Contractor twenty-four (24) hours per day, seven (7) days per week; <br />B. Contractor dispatch centers must be equipped with a secondary, emergency back-up <br />electrical system to insure uninterrupted twenty-four (24) service; and, <br />C. Contractor must provide and maintain, at its sole cost and expense, a dedicated point-to- <br />point telephone ring-down line between the OCFA Emergency Communications Center <br />and the Contractor's ambulance dispatch center. <br />D. All 9-1-1 Emergency Transport units assigned to the City of Santa Ana must at a <br />minimum be equipped with an 800 MHz communication device that allows <br />communication between OCFA personnel, OCFA dispatch center, and contractor <br />dispatch center. Tier 2 mutual aid units must meet same requirements. <br />E. At the City of Santa Ana and OCFA's discretion, AVL may be required on all 9-1-1 <br />Emergency Transport units at contractors expense. <br />F. GPS/Route navigation is desirable. <br />4.1.2 Vehicle Communications <br />A. 800 MHz Mobile Radio <br />Contractors must install and maintain at their sole cost and expense, an OCFA approved <br />800MHz mobile radio in the front passenger area (with a remote head in the rear patient <br />area) of each ambulance that will be used for patient transport in the performance of the <br />contract. The 800MHz mobile radios with a pre-identified radio identifier and at the <br />discretion of the OCFA, configured to send status and message data, are to be used by <br />Contractors' EMTs and ambulance personnel to communicate response status with OCFA <br />Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page 1 29 <br />June 14, 2012 <br />25F-48