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0 City of Santa Ana <br />C. Multiple Ambulance Response: For responses to calls for service where more than one <br />ambulance is dispatched to the same incident, only the response time of the ambulance <br />first to respond will be required to meet the required response time requirements; <br />D. Response Up/Downgrade: For Code 3 calls where the response priority code is <br />downgraded to Code 2 by OCFA while the ambulance is en route to the scene, the <br />response time standard for that call shall be recorded as a Code 2 call. If the response <br />priority code is upgraded from Code 2 to Code 3 by OCFA while the ambulance is en <br />route to the scene, the response time standard for that call shall be recorded as the number <br />of minutes for a Code 3 call plus the number of minutes already elapsed, not to exceed <br />the original total minutes for a Code 2 call;. <br />E. Return of OCFA Personnel: In the event that an ambulance is delayed in responding to a <br />call for service, or is hindered from providing a timely response, due to the need to <br />comply with the requirement that it return all OCFA personnel to their respective fire <br />stations, as described herein, the response time requirement for that call will be <br />suspended. This exemption will only apply for a call for service dispatch that occurs <br />while the ambulance is waiting for or actually returning OCFA personnel. It shall be the <br />Contractor's responsibility to document such circumstances, including the length of time <br />and the affected call(s) for service. Contractor must apply for a specific exemption as <br />provided below. Calls for service dispatches that occur after the ambulance has returned <br />OCFA personnel and while returning to any ambulance post location are not eligible for <br />this exemption. <br />4.3.8 Procedures to Request Response Time Exemption <br />Applications for receiving an exemption to the response time requirements must be submitted <br />by Contractor to the OCFA for approval. Such requests must accompany the Quarterly <br />Response Time Report for the period in which the exemption is requested. Requests for <br />exemptions outside of the current quarterly reporting period will not be considered. Each <br />request for exemption must include the following information: <br />A. The incident date; <br />B. The OCFA Incident Number(s); <br />C. A narrative summary of the incident; <br />D. Explanation for the cause of the response time delay; and <br />Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page 1 35 <br />June 14, 2012 <br />25F-54