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City of Santa Ana <br />E. The specific exemption requested. The decision to either grant or deny a response time <br />exemption request will be made by the OCFA within thirty (30) days; the decision to deny <br />may be appealed to the Santa Ana OCFA Fire Chief or his designee, whose decision shall <br />be final. <br />4.3.9 Use of Alternative Methods to Meet Response Time Requirements <br />For purposes of maintaining compliance with the response time requirements established <br />herein, Contractor must negotiate and enter into a Mutual Aid Contract with an ambulance <br />service operator for the provision of 9-1-1 Emergency Transportation Service ("Mutual Aid <br />Provider"). Any ambulance provider selected to provide such services, and any agreement to <br />provide such services pursuant to this Section, must satisfy the following requirements: <br />A. The Mutual Aid Contract must be reviewed and approved by the City of Santa Ana and <br />OCFA prior to execution of the Contract awarded pursuant to this RFP and a copy of the <br />Mutual Aid Contract must be sent to the OCFA EMS Section Battalion Chief; <br />B. Mutual Aid Providers will be expected to perform 9-1-1 Emergency Transportation <br />Service in the City of Santa Ana in accordance with all of the operational standards, <br />procedures, and performance requirements set forth in the Contract Documents. Prior to <br />Contractor providing any 9-1-1 Emergency Transportation Service under the Contract, <br />the Mutual Aid Provider must acknowledge this obligation in writing to the City of Santa <br />Ana and OCFA. <br />C. Mutual Aid Providers and their employees must cooperate with the City of Santa Ana and <br />OCFA and must participate in any audit requested by the City of Santa Ana or OCFA <br />concerning their performance; and <br />D. Notwithstanding the above, Contractor, and not the Mutual Aid Provider will be <br />primarily responsible for ensuring compliance with all terms, conditions, standards, and <br />performance requirements set forth in the Contract Documents, including but not limited <br />to, the primary obligation to pay any penalties which may be imposed by the OCFA and <br />the payment of all fees and reimbursements. <br />Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page j 36 <br />June 14, 2012 <br />25F-55