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A-2011-230 iNSURAN(;E ()N r L� WORK MAY PROCEEL UNPL !NSURANCf t:YFi�t CLERK OF Cr "Au' i. DATE 5 _ 2 l DISCOUNT CARD CLIENT SERVICES AGREEMENT % BETWEEN INFORMEDRX, INC. AND THE CITY OF SANTA ANA This Client Services Agreement (this "Agreement") is entered on April 18, 2012 between InformedRx, Inc. ("IRx") a Delaware corporation, and the City of Santa Ana ("Client"), a municipal corporation and charter city V, organized under the constitution and laws of the State of California, each a "Party" and together the "Parties". Defined terms used throughout this Agreement are provided in Exhibit C attached hereto and incorporated herein by reference. The Parties agree: 1. Oblizations of IRx. v Q(a) Prescription Drug Card Services. IRx shall provide "Prescription Drug Card Services", as set forth in IRx Proposal for Pharmacy Benefit Management Services, dated July 12, 2011, attached hereto and incorporated by this reference, through which individuals may utilize identification cards entitling them and their • dependents access to contracted, discount pricing for prescription drugs and drug products dispensed at participating pharmacies on or after the Activation Date. Individuals will be responsible for proper co -payment. In the event that a term of the IRx proposal and this Agreement conflict or are ambiguous, the terms of this Agreement shall govern. (b) Retail Participating Pharmacy Network. (i) National Network. IRx will work with subcontractor, ParamountRx to provide a national network of Participating Pharmacies ("National Network") to provide Prescription Drug Card Services to Members. (ii) Customer Service for Participating Pharmacies and Provider Inquiries. IRx will provide a call center telephone line available to all Participating Pharmacies 24-hours per day, 7 days per week. (c) Mail Service Pharmacy. IRx shall provide the following services from its mail service pharmacy: (i) receive prescriptions from Members via U.S. mail or commercial carrier, facsimile or telephone at an address or phone number as specified by IRx from time to time, subject to and in accordance with the Plan Design Document. (ii) fill prescriptions during normal business hours, subject to the professional judgment of the dispensing pharmacist, provided that the prescription is accompanied by the correct copay, deductible, or coinsurance amount as applicable; (iii) provide Members toll -free telephone access to a pharmacist and customer service representative; (iv) provide to Client for review, any promotional materials that explain to Members how to use the mail service program, as well as any other materials Members may require to begin using the mail service program. At the direction of Client, IRx shall make available or distribute, upon request, mutually agreed upon standard materials to Members at no additional cost. Client will be responsible for all costs associated with the distribution of custom materials to Members; (v) ship all prescription orders to Members via U.S. Postal Service or other appropriate carrier to the address provided by Client and/or the Member, as long as such addresses are located in the United States; and City of Santa Ana —Discount Card Client Services Agreement _4.18.2012