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(d) Client and Member Services. (i) Account Management. IRx, or its subcontractor, shall provide trained, experienced account service resources to serve as liaison between Client and IRx for the purpose of facilitating operational activities, resolving issues, and providing consultative support. Account management support includes scheduling conference calls to monitor and discuss outstanding priorities. Account management staff will act as the primary contact to Client after the implementation process is completed. (ii) Member Customer Service. IRx shall make available trained, experienced Member Customer Service representatives to provide Eligible Members with information regarding pharmacy locations, eligibility, claims status and general information regarding their Prescription Drug Card Services. Member Customer Service is available 24 hours a day, 7 days a week, 365 days a year. (e) Payment for Discount Card Program. IRx shall make payments to Client in the form of a single check each month for compensable Claims under this Agreement.* Payments will occur thirty (30) days following the end of each month for compensable Claims collected during that month. The first payment will be due on June 1, 2012, and continue each month thereafter until such time as IRx no longer processes Claims pursuant to the term of this Agreement. IRx's payments made in any given month shall be calculated by taking the sum of $1.50 times the number of collected compensable retail claims during the prior month plus $1.50 times the number of collected compensable mail Claims for the prior month. (For example, if there were 100 retail compensable Claims and 50 mail compensable Claims then the payment for that month would equal $225 [(100 x $1.50) + (50 x $1.50)].) Delinquent payments will incur late interest charges at the rate equal to the lesser of one and one-half percent (1 %2%) per month or the highest rate allowed by law, pro -rated on a daily basis for each day the payment is late. Unless otherwise directed by Client, IRx will send monthly payments to: Parks, Recreation and Community Services Administration Robert Carroll 26 Civic Center Plaza (M-75) Santa Ana, CA 92702 Under no circumstances will IRx pay any fees or other payments on Claims where no Processing Fee has been received by IRx. * Subcontract service providers, brokers/consultants/administrators, and IRx may also be receiving/ retaining a fee in connection with compensable Claims hereunder. (0 Monthly Reports for Discount Card Program. IRx shall provide Client and, upon request, its designated representatives with a monthly report electronically, which shall include utilization data showing generic and brand utilization, and U&C breakdown of prescription drug use amongst Members. Such reports will not include any reference to individual Members or contain Patient Health Information as defined under HIPAA. (g) Non-payment. If a Member fails to meet any co -payment obligations at the point of sale, the Member will be unable to utilize Prescription Drug Card Services. 2. Client Responsibilities. Client will make available at its public facilities, including recreation centers, senior centers and at the library, information regarding Informed RX's Prescription Drug Card benefits, including materials describing the program and applications to become a Member. 3. Term and Termination. (a) Term. This Agreement will become effective on the date hereof and continue for two (2) years after the Activation Date (the "Initial Term"). Thereafter, this Agreement may be extended up to two additional two-year terms (each a "Renewal Term"), upon the mutual agreement of the Parties. Notwithstanding any provision City of Santa Ana —Discount Card Client Services Agreement _4.18.2012