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<br />TABLE OF CONTENTS <br /> <br />Cover Letter................................................................................... ........................................... Page I <br /> <br />General Overall Description of Plan to Provide Service ............................................5 <br /> <br /> <br />First Tier Service ................................................................................... .............................................. 5 <br /> <br />Second Tier Service .......................................................................................................................... 7 <br /> <br />Response Time Commitment ....................................................................................................7 <br /> <br />Overall Operational System................................................................................... ...................... 8 <br /> <br /> <br />Supervisory Plan .................................................................................................................................. 8 <br /> <br />Total Number of Ambulance in Fleet ................................................................................... 9 <br />Total N umber of Employees....................................................................................................... 9 <br /> <br /> <br />CI inical Contacts ................................................................................................................................. 9 <br /> <br />EMT -D ...................................................................................................................................................... 9 <br /> <br />Electronic PCR and Document Scanning.......................................................................... 10 <br />Road Safety On-Board Computer System ...................................................................... I 0 <br />Care's Capabilities to Respond to Terrorist Threats................................................. 10 <br /> <br />Driver Training .................................................................................................................................. I I <br /> <br />Pre-Employment Screening ....................................................................................................... I I <br />Driver Training Program ............................................................................................................. I I <br /> <br /> <br />Classroom I nstruction ................................................................................................................... I I <br /> <br />Road Safety Computer Systems............................................................................................. I 2 <br />Additional Specific Submission Data.................................................................................... 12 <br /> <br />Internal Medical Quality Control............................................................................................ 13 <br />Description of Care's "CQI" Process.................................................................................. 13 <br />Data Management and Time Frames.................................................................................. 15 <br />Meeting and Exceeding RFP "CQI" Standards .............................................................. 15 <br />