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<br />cover letter - continued <br /> <br />Capabilities to Respond to Terrorist Threats or Disasters <br />Care Ambulance Service is recognized as an ambulance service leader in disaster preparedness. On a <br />county-wide level, Care Ambulance has taken a leadership position in developing standardized training for <br />an operational response to acts of terrorism or natural disasters. We have created a master mutual aid <br />agreement with five (5) other Orange County ambulance providers and we were the first ambulance service <br />in California to equip all of our ambulances with Nerve Agent Antidote Auto-Injectors and to ensure that all <br />of our EMT personnel were trained in Chemical Agent Exposures. <br /> <br />Vehicles and Vehicle Maintenance <br />Care's established preventative and regular maintenance program exceeds manufacturer standards. Our <br />maintenance program ensures the highest quality equipment is available twenty-four (24) hours a day, seven <br />(7) days a week. <br /> <br />Mutual Aid Providers <br />Care Ambulance already has an extensive network of mutual aid providers. Care and our mutual aid <br />providers have been working together for years to deliver effective emergency ambulance services. These <br />are not new relationships but long-term commitments from well-established ambulance service providers. <br /> <br />Interagency Partnership <br />Care believes the provision of high-quality emergency and non-emergency transportation services begins with <br />a strong agency partnership. We are committed to working with the City of Santa Ana and OCFA to partner <br />on issues related to EMS and health care services. What is important to you is important to us. <br /> <br />We believe that our Proposal meets or exceeds all the standards specified in the Request for Proposal. Care <br />Ambulance has the equipment, personnel, management talent and most of all, the desire to provide quality <br />emergency ambulance services to the City of Santa Ana. <br /> <br />Sincerely, <br /> <br />Rick W. Richardson. CEO <br /> <br />