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<br />GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE <br />EMERGENCY SERVICE IN CITY <br /> <br />Care Ambulance Service has already implemented an operational system plan that exceeds the requirements <br />of the Request for Proposal and provides quality ambulance services to the residents and visitors of Santa <br />Ana. With Care Ambulance Service. the City of Santa Ana is not dealing with an unknown entity. Our <br />management team and implementation techniques have been tested and proven. Our capabilities have been <br />clearly demonstrated. <br /> <br />In the description that follows, Care Ambulance Service will demonstrate our commitment to the City of <br />Santa Ana with our plan to provide continuing emergency services. <br /> <br />First Tier Service <br />Care's First Tier Service is designed to ensure that there are enough of Care's own ambulances and <br />transportation personnel available to meet 100% of the anticipated number of calls for Emergency <br />Transportation in the City of Santa Ana. <br /> <br />Currently, Care Ambulance Service provides EMT staffing and emergency ambulance transportation <br />personnel for seven (7) dedicated and fully equipped ambulances in accordance with all industry standards <br />and requirements of the City of Santa Ana and OCFA. Care Ambulance operates our seven (7) dedicated <br />City of Santa Ana emergency ambulances from the following Santa Ana ambulance station locations: <br /> <br />Santa Ana Station One - I 108 N. Harbor Boulevard, Santa Ana <br />Santa Ana Station Two - 1209 N. Broadway Street, Santa Ana <br />Santa Ana Station Three - 270 I Hotel Terrace Drive, Santa Ana <br />Santa Ana Station Four - 29 I 3 Wamer Avenue, Santa Ana <br /> <br />Care's EMT personnel are able to respond twenty-four (24) hours a day, seven (7) days a week to all 9-1-1 <br />and other emergencies as directed by the City of Santa Ana and the OCFA. <br /> <br />Care's EMT personnel assigned to this dedicated transport program may be approved by the City of Santa <br />Ana and the OCFA. This is very similar to the way we currently operate in the Cities of La Habra, Anaheim <br />and Fullerton. By using a joint testing process to interview prospective EMT personnel from Care's large pool <br />of existing EMT employees, we will assure the City that only the most qualified and desirable candidates are <br />selected for Santa Ana. <br /> <br />Care's dedicated Santa Ana EMT Personnel are assigned the same shift schedules as OCFA firefighters. This <br />staffing pattem allows for a coordinated team effort and provides necessary familiarity with OCFA staff. Care <br />Ambulance provides a minimum of 14 EMTs per shift, for a minimum of 42 EMTs assigned to this program. <br />Each EMT assigned to the City of Santa Ana is licensed and qualified as an emergency ambulance driver. <br /> <br />5 <br />