CARE AMBULANCE SERVICES INC. (2012-196)

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All of Care's dedicated and non-dedicated EMT personnel are sufficiently trained W1d capable of ensuringJhe safe and proper discharge of their seNice responsibilities. To ensure this, Care Ambulance will work directly with the City of Santa Ana and OCFA officials to determine a proper training program. Care proposes that all EMTs assigned to the dedicated transport program have a minimum of six (6) months prior emergency ambulance experience and have completed, at minimum, the following additional training classes: In addition to the seven (7) fully dedicated transport ambulances and EMT crews, Care Ambulance provides full and complete backup services for the City of Santa Ana, twenty-four (24) hours a day, seven (7) days a week to all 9- I-I and other emergencies in the City of Santa Ana as may be required. Care Ambulance provides fully equipped and staffed vehicles from our regular fleet of I 30 emergency ambulances, ready to provide backup emergency transportation seNices to the City of Santa Ana in the event the dedicated ambulances are unavailable or unable to respond to a call for seNice. As the City of Santa Ana's interim provider, Care Ambulance has responded to 100% of the requests for seNice and exceeded all response time requirements. This has been done without the use of mutual aid assistance. One of the challenges faced today by the City of Santa Ana EMS Transport Program is that there are only two acute care hospitals located in the city. In addition, there can often be delays at the receiving hospital due to emergency room overload. Care Ambulance recognized this challenge and devised a secondary system that exceeds the requirements of the RFP. Currently as a contracted ambulance provider for the City of Santa Ana and the OCFA, Care Ambulance maintains a data link from our Computer Aided Dispatch (CAD) to the OCFA CAD. This allows for a seamless electronic handshake and exchange of information. By . electronically sharing this information, Care has knowledge when dedicated Santa Ana ambulances are unavailable for a response and we deploy additional ambulance(s) into the city in advance of a request for seNice rather than waiting for a response to occur and not having an ambulance properly deployed for that response. In addition to a program of "advance warning" of a call for seNice, Care Ambulance maintains a significant ambulance presence in cities and hospitals that surround the City of Santa Ana. We are the contracted emergency ambulance seNice for the Cities of Garden Grove, Fountain Valley, Stanton, Buena Park, Costa Mesa, Anaheim, Fullerton, and La Palma. In addition, Care Ambulance is the contracted non-emergency ambulance service to area hospitals in and near the City of Santa Ana, including Coastal Communities Hospital, St. Joseph Hospital, Garden Grove Hospital, Orange Coast Memorial Medical Center, West Anaheim Medical Center, Huntington Beach Hospital and UCI Medical Center. 6