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<br />personnel and training - cOhtinued <br /> <br />Communications Personnel <br /> <br />Minimum requirements for our communications personnel include the following: <br />National Emergency Telecommunicator Certification, from the National Academies of Emergency <br />Dispatch <br /> <br />CPR / AED Certification <br /> <br />The forty (40) hour, Emergency Telecommunicator Course is a joint effort between the National Academy, <br />The National Emergency Number Association (NENA), and Jones and Bartlett publishers. The course is <br />designed to train new employees who are unfamiliar with communication centers and their" technology, legal <br />guidelines, stress factors, and methods of communication. <br /> <br />Topics covered in the Emergency Telecommunicator Course: <br />Roles and Responsibilities-essential knowledge and skills <br />Technologies <br />Interpersonal Communication-the communication cycle, listening, language problems <br />Communication and call processing---<:ustomer service, types of callers, high risk calls <br />Call classification <br />Radio broadcast procedures <br />Legal aspects of emergency telecommunication-risk management and liability <br />Stress management-pressures of the job and stress management techniques <br /> <br />The following table shows the name, years of EMS experience and position of communication center <br />personnel who are responsible for dispatching Care's emergency ambulance units: <br /> <br />Name <br /> <br />Yrs. of Service <br /> <br />Position <br /> <br /> <br /> <br />Pete Morales <br /> <br /> <br />Erick Aguilar <br /> <br />12 Years <br /> <br />17 <br />3 Years <br />5 Years <br /> <br />Dispatcher <br /> <br />4 Years <br /> <br />I Year <br /> <br />Dispatcher <br /> <br /> <br /> <br />Jason Garrett <br /> <br />6 Years <br /> <br />Dispatcher <br /> <br /> <br /> <br /> <br />20 <br />