CARE AMBULANCE SERVICES INC. (2012-196)

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personnel and training - continued (0) Employee Recruitment, Screening and Orientation Recruitment If there were only one function a manager could control to provide high quality ambulance service, it would be recruitment. By starting with only qualified and motivated candidates, the remainder of the management process is simplified, allowing management to focus on quality improvement. The majority of our job applicants are experienced EMT personnel, drawn to Care Ambulance Service because of our core values, working conditions and comprehensive wage and benefits package. It is the policy of Care Ambulance Service to be fair and impartial to all employees and applicants for employment, without regard to race, religion, age, gender, color, ethnic or national origin, marital status, genetic information, sexual orientation or ancestry. Care Ambulance Service conforms to all applicable federal, state, and local regulations and guidelines guaranteeing equal employment opportunity for all qualified disabled individuals, disabled veterans, and veterans of the Vietnam Era. In any service industry, people shape the personality of the product. At Care Ambulance Service we recognize and respect the power that can be hidden behind each new face. Care Ambulance Service realizes that having the best equipment is only 50% of providing the best service. The other 50% of the impact on the patient's emergency is made by the people who care for them. Consequently, we are painstakingly careful about recruiting the right people to provide outstanding clinical and customer service to our patients. Screening Just as it is critically important to attract top quality personnel, it is also essential to be able to recognize and select them for employment. Care Ambulance Service EMT candidates are required to complete the following candidate screening process. This process is very stringent and modeled after the same selection criteria used by local fire departments and law enforcement agencies. CREDENTIAL VERIFICATION - All EMT candidates are required to submit current proof of a valid EMT certification, an Orange County EMT Accreditation, valid California Driver's License and a valid California Ambulance Driver's Certificate with a Medical Examiner's Certificate. DRIVING HISTORY - All EMT candidates must provide a current Department of Motor Vehicles Report of Driving Record. If the EMT candidate is a non-California licensed driver, the candidate must submit a driving record from the state in which the applicant is currently licensed. Any candidate with a poor driving history is not considered for employment. CRIMINAL HISTORY AND BACKGROUND INVESTIGATION - Care Ambulance Service uses the services of a retired police officer and currently licensed private investigator to conduct a thorough background investigation for prospective EMT employees. This includes a complete criminal history check, DMV search, reference check with former employers, social security check and credit history check. A sample criminal history and background investigation has been provided as an Attachment to this section of our proposal. 24