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<br />personnel and training - continued <br /> <br /> <br />Ben Baker, Director of Communications <br />Ben Baker, Director of Communications, provides ambulance Deployment Management <br />and Communication Center supervision. Ben has been employed at. Care Ambulance <br />for I I years. Ben is responsible for Care Ambulance's Deployment Planning and <br />optimal crew staffing. Ben monitors contractual compliance for our service areas, <br />including quality indicators for continued improvement. Ben is a currently credentialed <br />EMT and a retired Police Officer. <br /> <br />Ben plays a pivotal role in Care's day-to-day performance and is an industry leader <br />in maximizing the capabilities of our EMS computer-aided dispatching system. He is <br />accountable for call-volume monitoring and responsible for ensuring that our staffing is optimal to exceed <br />our contract demands. Care's continuous response time reliability has been achieved largely because of Ben's <br />commitment to performance and skills at matching resources to demand. <br /> <br /> <br /> <br />Kevin Chao - Training Manager <br />Kevin Chao has been an important member of the Care management team since 200 I. <br />As Care's Employee Development Manager, Kevin administers employee recruitment <br />and selection, and oversees all initial and ongoing training. <br /> <br />With the oversight of Care's Medical Director, Kevin sets and monitors Care's guidelines <br />for continuing education and protocol compliance. He attends and contributes <br />to regularly scheduled manager meeting and assists in developing new company <br />procedures. Kevin supervises the daily activities of FTOs and Care's Driver Training <br />Program. Kevin is a paramedic, who brings over 24 years of advanced experience to <br />Care Ambulance. <br /> <br />Rob Viera - Orange County Operations Division Manager <br />Rob Viera was promoted to the Orange County Division Manager position in 2005. He <br />supervises all Orange County ambulance operations and is directly responsible for the <br />oversight of EMS supplies and his Division's Daily Operations Managers. <br /> <br />Rob is tasked with the establishment of agency relationships in the EMS system and <br />acts as a liaison for Care Ambulance to area fire department partners. As part of his <br />duties, Rob also coordinates and documents the local operating area and the Region I <br />ambulance response for emergency incidents. <br /> <br />Rob has completed industry specific courses established by the American Ambulance Association and <br />incident command system training. Rob is currently working towards the completion of his Bachelor's Degree <br />in Business Administration at Vanguard University. <br /> <br />23 <br />