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<br />Quality Assurance Program <br />Superior's Quality Assurance Program is a process put in place to review <br />the quality of all factors involved in meeting or exceeding the <br />requirements as outlined in the Specifications. Our program comprises of <br />three important areas: <br />• Structured Elements <br />o Understanding Work requirements <br />o Performance Standards <br />o Supervision & Inspections (self monitoring) <br />o Response Times & Corrective Measures <br />o Customer complaints & Inquiries <br />o Reporting & Record Keeping <br />• Competence <br />o Knowledge/Training <br />o Skills <br />o Experience & Qualification <br />• Soft Elements <br />o Personnel integrity & honesty <br />o Confidence <br />o Management Support <br />o Motivation -Team approach <br />¦ Encouragement <br />¦ Reward system <br />Quality can suffer anytime these three areas are deficient <br />25C-24