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Our program starts with our continuous comprehensive extensive training programs. We conduct <br />monthly training meetings which include a discussion of any areas of concern or problem areas. Our <br />Get It Right, First Time approach is achieved with better trained team members. Superior supports the <br />following trade associations: Power Washers of North America (PWNA) and the Greater Los Angeles <br />chapter of Painting and Decorating Contractors of America (PDCA). Through these Associations we <br />encourage our employees to continue their training and knowledge of the methods and practices of <br />both the painting trade and pressure washing trade. <br />We emphasis greater communication between crews, supervisors and our quality assurance inspector. <br />With better communication and ongoing inspections we are able to deal with issues before they <br />become problems. Each area is inspected regularly by our inspector with written reports submitted <br />to our supervisor and discussed with the technicians in the area. If corrective actions are required they <br />are completed in a timely manner and re-inspected before they can be signed off by our supervisors. <br />Any complaints received are investigated by our inspector and corrective measures are taken to avoid <br />any further problems. All complaints must be resolved to the satisfaction of our supervisor, office <br />manager and company owners within 48 hours or an approved written extension must be obtained. <br />We make sure all phone calls; emails and/or written correspondence are responded to immediately. A <br />major component of better communication is frequent and ongoing inspections. These inspections <br />insure quality of work being performed in each area and inspections of all vehicles' and equipment <br />insures safety and ability to complete each job. <br />We have prided ourselves in constantly searching for new and innovative ways to increase our <br />efficiency and performance. To that end we have custom equipped trucks to enhance efficiency. We <br />have streamlined our reporting systems and were the first contractor to actively use a GPS system for <br />real time tracking <br />We take a great deal of pride in both our training programs and ongoing quality assurance programs <br />25C-25