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EXHIBIT A SPECIFICATION FOR STREET SWEEPING SERVICES CONTRACTOR'S WORKFORCE a. Contractor shall provide a work force sufficient to perform the required services. b. All contract services shall be performed by competent and experienced employees. Contractor shall be responsible for compliance with all local, state and federal laws and regulations. Contractor shall employ at its own cost, all professional and technical personnel necessary to properly perform the contract services. c. Contractor shall establish, implement and maintain written operating procedures designed to ensure the work forces' utilization of techniques generally accepted for cities of the size and nature of the City of Santa Ana. A current copy of Contractor's Operating Procedures shall be provided to the Santa Ana Maintenance Supervisor. d. Contractor shall provide a skilled, experienced and competent supervisor who shall be responsible for adherence to the specifications by directly overseeing the contract operations. Any order given to supervisory personnel shall be deemed delivered to the Contractor. The supervisor assigned must be identified by name to ensure coordination and continuity. e. Contractor personnel while performing contract services for the City shall be neat in appearance and wear uniforms as approved by the Santa Ana Maintenance Supervisor. Additionally, all Contractor personnel shall wear identification badges or patches. Employees driving Contractor's vehicles shall at all times possess and carry a valid Commercial Drivers License issued by the State of California. If the City Maintenance Supervisor determines that any person employed by Contractor has failed or refused to observe the terms of the contract, appears to be incompetent, acts in a disorderly, improper or unsafe manner, shows signs of intoxication or other impairment, shall be removed from the performance of services for the City. Prior to returning a removed employee to work in the City, Contractor shall provide, in writing, the reason for the individual's behavior and the means imposed to prevent the behavior from occurring in the future. f. Complaints received by City regarding Contractor's performance will be transmitted to Contractor in writing, by telephone or fax, and handled by Contractor's supervisor. All complaints shall receive a follow-up response within twenty-four (24) hours following notification of the Contractor. A report of the Contractor's investigation and corrective action will be promptly provided to City. g. Contractor shall provide a manager to coordinate work with the City Maintenance Supervisor and ensure satisfactory performance of services. h. Contractor shall provide adequate safeguards to prevent damage to existing structures and improvements. Structures and improvements of any kind, whether public or private, which are removed, damaged or destroyed in the course of work shall be replaced and/or repaired at Contractor's expense, to the original condition and to the satisfaction of the City.