IBI GROUP 6 - 2012 - Laserfiche WebLink

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Rail Services The SARTC is served weekdays by 22 Amtrak trains (24 trains on Friday) and 33 Metrolink trains, with a mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM at the station and the last train departs at 7:21 PM. Peak Metrolink train frequency occurs between the hours of 6:00 AM to 8:30 AM and 4:00 PM to 6:30 PM. Amtrak service begins at 6:53 AM and the last train leaves at 11:06 PM. Amtrak train frequency is consistent throughout the day providing about one train per hour. Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and eight Metrolink trains. Three Metrolink trains are provided during weekend morning hours and five Metrolink trains are provided during weekend evening hours. Amtrak provides weekend service of approximately one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to 1:30 PM. At least one Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to 11:30 PM. Bus Services Ten bus bays are located on the west side of the terminal with access and egress off Santiago Street. OCTA bus Local Routes 59 and 83 and Station Link Routes 462, 463, and 464 serve the station. On average, there are 220 weekday OCTA boardings and fewer than 10 weekend boardings at SARTC. Greyhound, Transportes Intercalifornias, and Tres Estrellas de Oro offer long- distance bus service at the station between 5:00 AM and midnight. These three long- distance bus service providers report an average of 700 boardings and alightings per day. Amtrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains, during select off -peak hours. The Amtrak bus service operates between the hours of 12:00 AM to 5:00 AM for the Pacific Surfliner route. Workforce Development Services The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youth. As part of the WORK Center, the State of California EDD leases an administrative office on the first floor which averages five client visits per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day and the referral center suite averages 254 client visits per day. The WORK Center offices on the first and second floors are open from 8:00 AM to 5:00 PM Monday through Thursday and every other Friday. The County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00 PM, Monday through Friday. Public Safety As a regional transportation hub and public services facility, various local, state, and federal authorities have law enforcement jurisdiction within the facility. The lead authority is the Santa Ana Police Department. The Orange and Los Angeles County Sheriffs, the California Highway Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are among the other law enforcement agencies that hold jurisdiction. In partnership with these law enforcement agencies, the SARTC hosts a Regional Transportation Center Public Safety Office within the facility. In addition, the SARTC is designated as a Homeland Security critical infrastructure locale and has contracted private security guard services 24 -hours a day, seven days a week. I