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DeskOfficer Online Reporting System (DORS) SOFTWARE SUBSCRIPTION, SUPPORT AND MAINTENANCE AGREEMENT THIS SOFTWARE SUBSCRIPTION, SUPPORT AND MAINTENANCE AGREEMENT ("Subscription and Support Agreement") is made on this 20th day of June, 2012, by and between the City of Santa Ana, located at 20 Civic Center Plaza, Santa Ana CA 92701, a charter city and municipal corporation under the laws of the State of California ("Customer") and Coplogic, Inc., an existing California corporation, whose address is 231 Market Place #520, San Ramon, CA 94583 ("Company"). RECITALS: Customer has obtained a license to use the DeskOfficer Online Reporting System ("Software") for the term of that agreement, more particularly described in the Setup and License Agreement of the same date. Customer wishes to retain Company to provide software maintenance and support services for the Software for another one (1) year term. SUBSCRIPTION AND SUPPORT SERVICES 1. Generally. During the duration of this Subscription and Support Agreement, Company shall provide to the Customer a subscription license, as well as support and maintenance for the Software purchased in accordance with the terms of this Subscription and Support Agreement and the response time described in Schedule A, attached hereto. Support includes an annual review of current outstanding questions and usage issues at customer request; the provision of new and upcoming releases of updates; and enhancements made to the Software that the Customer is licensed to use that are generally made available without additional charge to other users of the Software with similar support and maintenance contracts. The parties shall amend Schedule B from time -to -time in the event that the Customer requests customizations to the Software. 2. Hours of Support. Company will provide the support services during the hours as described in Schedule A attached hereto. 3. New Releases. Company will, from time -to -time issue new releases of the software (Schedule B), and when it does, it will provide a copy of the release documentation, and/or updated user or system documentation. If any part of the Customer's custom code is not part of the general release delivered by Company, then Company will assist and provide guidance for integrating the custom code into the new release. Any time taken to modify or repair unauthorized changes that may require Company assistance to modify may be billed at Company's then current pricing schedule. 4. Exceptions. Company is not responsible for maintaining unauthorized Customer modified portions of the Software, Customer data files or for maintaining portions of the Software affected by unauthorized Customer modified portions of the Software. The Customer agrees that the equipment on which the Software operates will be operating properly at all times and must have been and continue to be properly maintained by the manufacturer of the equipment or a properly qualified service organization. Corrections for difficulties or defects traceable to the Customer's Coplogic — DORS Software Subscription, Support and Maintenance Agreement