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<br /> <br /> t y + r.r, <br /> ` rr t rflnrniziJon for a Sustainable World <br /> <br /> <br /> December 14, 2012 <br /> <br /> <br /> Mr. Vinh Nguyen, P.E. <br /> Sr. Civil Engineer <br /> City of Santa Ana <br /> PWA -Transportation & Traffic Engineering <br /> 20 Civic Center Plaza, M-43 <br /> Santa Ana, CA 92702 <br /> <br /> RE: Santa Ana Advanced Traffic Management System (ATMS) <br /> Proposal for Annual System Support <br /> Dear Mr. Nguyen: <br /> <br /> Telvent USA, LLC (TELVENT) is pleased to submit this proposal for providing system and software <br /> support for the City's ATMS platform and TIS traveler information system. <br /> <br /> The ATMS platform controls and monitors traffic signals within the City of Santa Ana. The central <br /> component of this system is the Management Information System for Transportation (MIST) <br /> software developed by TELVENT. The Transportation Information System (TIS) integrated with MIST <br /> platform provides traveler information via the city's public web. <br /> Scope of Services <br /> <br /> The proposed scope of services includes the following components: <br /> 1. Annual System Routine Maintenance <br /> 2. Annual On-call System Support and Enhancements <br /> <br /> The following sections describe scope of services covered under this proposal. <br /> <br /> Annual System Routine Maintenance <br /> Under this task TELVENT will provide maintenance support for the MIST' and TIS software for the <br /> duration desired by the city. During the effective period of the Maintenance Support, TELVENT will <br /> provide the following services: <br /> <br /> 1. Telephone, email, and internet support, responding to CLIENT identified problems and <br /> application use related queries. This support will be during normal TELVENT business hours <br /> EST. This service will be extended to three designated personnel of the CLIENT. <br /> 2. Support in the correction of software errors where such errors prevent the operation of the <br /> application or have a significant impact on the application's use. <br /> <br /> 3. Significant application enhancements, developed by TELVENT for the specific modules of <br /> MIST' and TIS that have been licensed by CLIENT, in the execution of its business, that have <br /> applicability and significant benefit to CLIENT's use of application. <br /> <br /> <br /> TELVENT <br /> 1390 Piccard Drive, Suite 200 <br /> Rockville, MD 20850 <br /> 301.354.1376 <br /> vu <br /> _ 1 0 ww.telventcom <br />