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<br /> <br /> <br /> <br /> <br /> The CLIENT responsibilities are as follows: <br /> <br /> a. Keeping employees trained in the MIST and TIS system usage. If additional training <br /> is required, this may be supplied under On-Call System Support at prevailing <br /> TELVENT Time and Materials rates. <br /> b. Timely notification of errors encountered. These notifications should be in writing <br /> and may be posted by mail, fax or Email. Notification should include the time and <br /> date of error, the machine that exhibited the error, a full description of the error <br /> encountered, the name and direct phone number for the person that experienced <br /> the error, and the state of the system and environment at the time of the error. <br /> <br /> c. Upgrading to the latest available release of MIS' and TIS within one year of the <br /> date that it is made available. <br /> d. Allow remote access to the MIST and TIS systems by TELVENT for support. <br /> <br /> e. Keep all computers associated with MIST' and TIS, acting as a Server or Operator <br /> interface free of any software that was not delivered with the MIST and TIS <br /> systems or subsequent releases. Note: <br /> 1) Anti-virus and traffic modeling software packages such as Synchro may <br /> be installed on MIST and TIS machines. <br /> <br /> 2) It is recommended that the CLIENT inform TELVENT of any other software <br /> packages that may need to be installed on MIST and TIS machines. This will <br /> expedite troubleshooting process if any problems arise as a result of the <br /> subject software installation. <br /> f. Not allow MIST`S and TIS software to be modified in any way by anyone other than <br /> TELVENT or other TELVENT approved entities, as defined by CLIENT's executed <br /> MIST License Agreement. <br /> Fee Schedule <br /> <br /> TELVENT will provide the above support services to the City of Santa Ana for an annual fee of ten <br /> thousand dollars ($10,000), based on a Maintenance Agreement for a period of three (3) years. <br /> This does not include labor and all travel, accommodation and per diem expenses incurred for any <br /> site visits to the Customer's site. Such costs will be covered under Annual On-call System Support. <br /> All of the dollar amounts are to be paid to TELVENT in US dollars. Billings will be made annually for <br /> the following 12 months of support, starting upon acceptance of this agreement and notice to <br /> proceed from the CLIENT. The payments are due within 30 days of invoice. <br /> Total number of hours of support available under this Routine Maintenance shall be limited to 60 <br /> man-hours per annum. In the event that more hours of Support are required, they will be charged <br /> to the Annual On-call System Support task. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Page 2 <br /> 25B-11 <br />