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<br /> <br /> I <br /> <br /> <br /> Annual On-Call System Support <br /> <br /> Under this task, TELVENT will provide necessary support that is not part of the Routine <br /> Maintenance described above. This will be on an as needed basis for the following but not limited <br /> to: <br /> 1. Provide necessary modification of the system software/hardware to maintain or improve the <br /> system functions. The cost of building, testing, and supplying the customized application <br /> update required for enhancements will be included in this task. <br /> <br /> 2. Provide support for database management, maintenance, enhancement, and population. <br /> Provide support for administrative tasks, including tape backups, user account <br /> management, and daily operations if desired by the CLIENT. <br /> 3. Provide software engineering support to modify the MIST code to incorporate changes <br /> identified by the CLIENT. These changes shall not include substantial alterations to the <br /> MIST software. <br /> <br /> 4. Provide support in design of system for expansion or implementation of new technology. <br /> This shall include assisting and advising CLIENT employees with the design and <br /> specifications of traffic signal equipment and communications networks in order to properly <br /> integrate with MIST system. <br /> 5. Provide system/communication hardware or software replacement as necessary. <br /> <br /> 6. Provide support in grant application for system and related communication upgrade. <br /> <br /> Fee Schedule <br /> The total cost of this Annual On-call System Support task shall not exceed sixty thousand dollars <br /> ($60,000). All services shall be billed on a monthly basis. TELVENT's invoice shall be paid thirty (30) <br /> days after the receipt for contract services that have been satisfactorily completed. The City's <br /> representative must verify all work completed. <br /> <br /> The following table provides labor rates for the time & material tasks. These are based on the <br /> estimated labor rates for the Year 2013. A 3% escalation rate will be added to each year after. <br /> <br /> <br /> <br /> <br /> <br /> <br /> Sr. S stems Engineer $180 <br /> Systems En infer $120 <br /> <br /> Sr. Software Developer $170 <br /> <br /> Software Devel(Te _ $140 <br /> <br /> Sr. Engineer M or $210 <br /> <br /> <br /> Page 3 <br /> 25B-12 <br />