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<br />ANNUAL SERVICE AGREEIIIENT <br />PER PROGRAIM LICENSE & SERVICE AGREEMENT # 980603 <br />between HIGH LINE CORPORATION <br />8920 Woodbine Awe11LIC <br />Suite 402 <br />Markh:un, Ontario. Canada <br />L3R 9W9 <br />(hercinafter referred to as RIGH LINE) <br />and CITY OF SANTA AIWA <br />24 Civic Center Play<t <br />Santa Ana, CA <br />92702 USA <br />(thereinafter referred to as Tl1E CUSTOMER) <br />EFFECTIVE DATE FOR APPLICATION SOFTWARE MODULES: The next business day after (lie <br />date of Final Acceptance as d6ned in the Program License & Service <br />Agreement # 98,0603 <br />EFFECTIVE DATE FOR THIRD PARTY SOFTWARE: JUnC 25, 1998 <br />EXPIRATION DATE: I year following each of [lie respective Effective Dates <br />1. This document constitutes a formal contract between HIGH LINE and THE CUSTOMER for Annual <br />Sen•ice on programs listed on Schedule I to this Agreement, hereinafter called THE SYSTEM, developed <br />and implemented by HIGH LINE. <br />2. This Agreement conunences on the effective ct:htcs stated above and will remain in full force and effect <br />until the expiration date slated above. Upon expiration cacti year, it shall be automatically renewed for <br />twelve (12) months, unless terminated by either party by written notice given not less than thirty (30) days <br />prior to the expiration of the initial term hereof or am renewal thereof, <br />3. The Annual Scrvicc rates and paynhcat terms applicable at the automatic renewal date, pursuant to <br />Paragraph 2, for the Application Software Modules will either be the same or at a rate increase not to <br />exceed the current year's United States Consumer Price Index (CPI) percentage over THE CUSTOMER's <br />current rate. A sclicdulc of rates and payment terms will be fonvarded by mail not less than forty-five (45) <br />days prior to the expiration of (lac then current ai recinent. <br />4. THIS SERVICE AGREEMENT COVERS: <br />The fixing of any errors or inconsistencies in the programs in THE SYSTEM, or failures of the <br />programs in THE SYSTEM to perform in accordance with the manuals, online documentation, <br />or published Program Specifications provided by HIGH LINE which are notified in writing, <br />including electronic mail medium, to HIGH LINE by THE CUSTOMER during the term of this <br />agrccanew. <br />The fixing of errors or inconsistencies in the Programs, reports, interfaces that have been custom <br />Develoj.xd b), HIGH LINE for THE CUSTOMER and not functioning in accordance with <br />requirements specifications, whether or not Ihcy form a part of the standard package. <br />Changes and updates to existing programs in THE SYSTEM and related documentation as they <br />become generally available. Such changes sliall also be provided into the Escrow account. <br />25D-21