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C3 OFFICE SOLUTIONS - 2012
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C3 OFFICE SOLUTIONS - 2012
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Last modified
5/4/2020 9:34:40 AM
Creation date
2/26/2013 9:13:17 AM
Metadata
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Contracts
Company Name
C3 OFFICE SOLUTIONS
Contract #
A-2012-219
Agency
FINANCE & MANAGEMENT SERVICES
Council Approval Date
10/15/2012
Expiration Date
10/31/2015
Insurance Exp Date
5/23/2015
Destruction Year
2020
Notes
Amended by A-2014-291 & A-2015-241
Document Relationships
C3 OFFICE SOLUTIONS 1A - 2014
(Amended By)
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(j3 OfilceSolutions <br />- :eMn3<aHemb lnitl YCV <br />16, Tricia Sanchez is your Account Manager and she has no plans to retire for at least another <br />10 years. We hire very experienced service technicians that share our company vision <br />and are well paid and happy employees. As we dedicate our most experienced and loyal <br />account managers and service technicians, we expect to deliver consistent performance <br />with familiar faces who will intimately understand the needs of the City of Santa Ana. <br />17. As mentioned before, all Sharp and Canon equipment will only use OEM parts and sup- <br />plies. If the City of Santa Ana requests OEM toners for the HP devices, C3 may accom- <br />modate the request with a higher per -click charge as described in our proposal pricing. <br />18. C3 is an environmentally friendly company, By choosing C3, The City of Santa Ana will <br />receive recycling services in which a box is provided with free freight to collect all your <br />toners, regardless of manufacturer. Sharp has been awarded SmartWay's Excellence <br />Award for the third consecutive time. Sharp products are energy star compliant and uses <br />LED technology, uses low fusing temperature, and the faser is idle when not being used <br />(which does not affect warm up times), These all contribute to lower energy usage and is <br />the best in class compared to any other comparable product from another manufacturer. <br />19, Supplemental Information: C3 also offers sales and service for Interactive Digital Moni - <br />tors, LED -LCD monitors, projectors, document management systems, document solution <br />integration, facilities management, as well as business consulting. <br />E. Software Retails <br />C3 will use PageTrac as our Data Collection Agent (DCA) to monitor toner levels, meter counts, <br />and device status to proactively manage the fleet of printers as well as connected multifunctional <br />devices on the network. Data from locally c6lm- ected devices can also be collected, provided that <br />the Local Print Agent application is installed on each computer connected to a local printer. C3 <br />will use this same software that has been successfully tested during the Pilot MPS Program with <br />The City of Santa Ana. Typically, triggers are set at 20% toner capacity to alert our staff of a <br />toner replenishment order; however, C3 will set the threshold for toner orders to accommodate <br />The City of Santa Ana's needs. <br />1. Yes, the City's Microsoft NT Network is compatible with all tracking features of our <br />monitoring system. In addition to the information above, PageTrac operates on port 80, <br />21, or 443, as well as through a proxy server (as deemed necessary by the City of Santa <br />Ana and S.A.P.D.'s network security) during client- specified time intervals. Your net- <br />work requires no altercations or modifications to the existing security and upholds the in- <br />tegrity of said networks. Data collection consists of page counts, device description (con- <br />figuration) and device status and is collected via SNMP (Simple Network Management <br />Protocol) and ICMP (Internet Control Message Protocol). Standalone workstation is not <br />needed to run the Printer DCA monitoring service and discreetly runs in the background <br />for end - users' convenience. <br />2. The Local Print Agent is used to collect information from local printing devices. The <br />technology of the local device determines the information reported to the Local Print <br />Agent (older, lower -end devices may report less information than newer, higher -end de- <br />vices), but the Local Print Agent will attempt to collect manufacturer, device description, <br />serial number, and meter reads. If for some reason, C3 is unable to collect the device me- <br />ter reads from the Local Print Agent for billing purposes, C3 will provide the City of <br />Proprietary and Confidential Page Ill <br />
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