TELVENT USA, LLC 3 - 2013 - Laserfiche WebLink

Home Browse Search

The CLIENT responsibilities are as follows: Keeping employees trained in the MIST and TIS system usage. If additional training is required, this may be supplied under On -Call System Support at prevailing TELVENT Time and Materials rates. b. Timely notification of errors encountered. These notifications should be in writing and may be posted by mail, fax or Email. Notification should include the time and date of error, the machine that exhibited the error, a full description of the error encountered, the name and direct phone number for the person that experienced the error, and the state of the system and environment at the time of the error. c. Upgrading to the latest available release of MIST® and TIS within one year of the date that it is made available. d. Allow remote access to the MIST and TIS systems by TELVENT for support. e. Keep all computers associated with MIST and TIS, acting as a Server or Operator Interface free of any software that was not delivered with the MIST and TIS systems or subsequent releases. Note: 1) Anti-virus and traffic modeling software packages such as Synchro may be installed on MIST® and TIS machines. 2) It is recommended that the CLIENT inform TELVENT of any other software packages that may need to be installed on MIST* and TIS machines. This will expedite troubleshooting process if any problems arise as a result of the subject software installation. f. Not allow MIST® and TIS software to be modified in any way by anyone other than TELVENT or other TELVENT approved entities, as defined by CLIENT's executed MIST`S License Agreement. Fee Schedule TELVENT will provide the above support services to the City of Santa Ana for an annual fee of ten thousand dollars ($10,000), based on a Maintenance Agreement for a period of three (3) years. This does not include labor and all travel, accommodation and per diem expenses incurred for any site visits to the Customer's site. Such costs will be covered under Annual On-call System Support. All of the dollar amounts are to be paid to TELVENT in US dollars. Billings will be made annually for the following 12 months of support, starting upon acceptance of this agreement and notice to proceed from the CLIENT. The payments are due within 30 days of invoice. Total number of hours of support available under this Routine Maintenance shall be limited to 60 man-hours per annum. In the event that more hours of Support are required, they will be charged to the Annual On-call System Support task. Page 2