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A written third-party verification form is mandatory when there is an unreported source of income or a substantial difference in reported income ($2400 annually or more) and there is no UIV ortenant-provided documentation to support the income discrepancy. SARA may mail, fax, e-mail third-party written verification requests and will accept third-party responses using any of these methods. SARA will send a written request for verification to each required source within 5 business days of securing a family's authorization for the release of the information and give the source 10 business days to respond in writing. If a response has not been received by the 11 th business day, SARA may send a second request, or will request third- partyoral verification. Oral Third-Party Verification [Notice PIH 2010-19] For third-party oral verification, SARA will contact sources, identified by UIV techniques or by the family, by telephone or in person. Oral third-party verification is mandatory if neither form of written third-party verification is available. Information received orally from third parties maybe used either to clarify information provided in writing by the third party or as independent verification when written third-party verification is not received in a timely fashion. SARA staff will document in the file the date and time of the telephone call or visit, the name of the person contacted, the telephone number, as well as the information/facts provided. When any source responds verbally to the initial written request for verification, SARA staff will accept the verbal response as oral verification but will also request that the source complete and return any verification forms that were provided. If a third party agrees to confirm in writing the information provided orally, SARA will wait no more than 5 business days for the information to be provided. If the information is not provided by the 6th business day, SARA will use any information provided orally in combination with other sources information received. When Third-Party Verification is Not Required [Notice PIH 2010-19] Third-party verification may not be available in all situations. HUD has acknowledged that it may not be cost-effective or reasonable to obtain third-party verification of income, assets, or expenses when these items would have a minimal impact on the family's total tenant payment. SARA will determine that third-party verification is not available if the asset or expense involves an insignificant amount, making it not cost-effective or reasonable to obtain third-party verification [VG, p. l5]. If the family cannot provide original documents, SARA will pay the service charge required to obtain third-party verification, unless it is not cost effective in which case a self certification will be acceptable as the only means of verification. SARA also will determine that third-party ~~02~12 Page 7-7