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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />EXHIBIT A <br />1. PROGRAM OBJECTIVE AND GOALS ...............................1 <br />2. POPULATION TO BE SERVED ...................................2 <br />3. SERVICES ..................................................3 <br />4. CONTRACTOR RESPONSIBILITIES ...............................5 <br />5. PRINCIPLES ................................................8 <br />6. OUTSIDE CONTACTS ..........................................9 <br />7. FACILITIES ................................................9 <br />8. REPORTING REQUIREMENTS ...................................10 <br />9. PERFORMANCE MONITORING AND REVIEW ........................11 <br />10. QUALITY CONTROL ...........................................12 <br />11. WELFARE FRAUD .............................................12 <br />12. HANDLING COMPLAINTS .......................................13 <br />13. HOURS OF OPERATION .......................................13 <br />14. BUDGET FOR PROVISION OF VTR AND WEX ......................14 <br />15. STAFF ....................................................17 <br /> <br />(WAM0313) <br />4 of 48 <br />25B-6 <br />(April 8, 2013)