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ABM, <br />Building Value <br />April 15, 2013 <br />City of Santa Ana <br />Attn: Eva Goods <br />Purchasing Department M-16 <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br />Dear Eva: <br />Janitorial Division <br />165 Technology Drive, Suite 100 <br />Irvine, CA 92618 <br />Office: (949) 585-5989 <br />Fax: (949) 585-5994 <br />We understand that the City of Santa Ana Police Department needs a quality-oriented, cost-effective janitorial <br />services program that will meet your needs and build value for your facilities. With our level of expertise, ABM <br />will provide you with reliable, quality service that makes the most of your operating budget. <br />When considering our service, please take into account the following: <br />• ABM has a long history in the cleaning industry spanning a century. <br />• ABM is a financially stable corporation. <br />• ABM Janitorial Services is a proven industry leader as confirmed by our reputation in the <br />marketplace. <br />• Our management team is unequalled in both depth and experience in serving buildings such as <br />yours. <br />• ABM Janitorial Services has a stable workforce of trained supervisors and cleaning personnel that <br />can ensure a swift response to any emergency situation that may arise. <br />The City of Santa Ana will get an industry-leading contractor with ABM. We will provide high quality service at <br />a competitive price. <br />ABM Janitorial Services brings extensive experience in serving your industry and will be an excellent partner <br />for the City of Santa Ana Police Department. We strive to meet and exceed your expectations through <br />teamwork, innovation, and a commitment to customer satisfaction. Our entire organization stands behind this <br />proposal and we consider ourselves personally responsible for all the commitments made to you. <br />If there is any additional information I might provide, please don't hesitate to call me at 909-374-8121 or send <br />me an email at ron.dallas@abm.com. All of us at ABM are ready to put our solutions to work for you. <br />Respectfully yours, <br />ABM Janitorial Services <br /> <br />Ron Dallas <br />Regional Account Manager <br />www.abm.com <br />NYSE Symbol: ABM <br />25A-51