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Mr. Kevin O'Rourke
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<br />development agencies. She also served as executive director of the Planning and Building
<br />Agency for 11 years. Robyn conceived and led implementation of Santa Ana's Total Quality
<br />Management initiative which provided a platform for process improvement and team building
<br />throughout the organization. In addition to her public sector experience, Robyn served as
<br />senior vice president for Entitlement and Environmental Affairs for the nation's largest
<br />privately-held real estate company. Her 11 years of experience in this capacity working with
<br />public agencies provides valuable insight about public sector operations.
<br />Amy Cohen Paul, Corporate Vice President, has more than 30 years of experience in local
<br />government management, performance measurement and strategic planning. She assists public
<br />agencies in conducting organizational reviews, implementing organizational improvements,
<br />identifying alternative service delivery methods, designing and implementing performance
<br />management systems, and developing strategic and business plans. Amy was part of the
<br />original management team of the International City/County Management Association's Center
<br />for Performance Measurement and she helped produce ICMA's training materials on outcome
<br />measurement. She is the editor of the book Managing for Tomorrow: Global Change and Local
<br />Futures, and is the author of many articles in professional publications, including The Municipal
<br />Year Book. She has assisted a wide variety of clients, including cities, counties, special districts
<br />and individual government departments and agencies with strategic planning, goal setting,
<br />public engagement activities and other large and small-scale facilitations. A sampling of clients
<br />she has served include the City of Huntington Beach, California; the Orange County Cemetery
<br />District; the Solano Irrigation District; the Louisville (Kentucky) Health Department, the
<br />Hamilton County (Ohio) job and Family Services Department; the King County Sheriff's Office;
<br />the Town of Mansfield, Connecticut; and the cities of Worthington and Montgomery, Ohio.
<br />Nancy Hetrick, Senior Manager, is an experienced facilitator with expertise in strategic
<br />planning, team building, and facilitating problem-solving and process improvement initiatives.
<br />In addition, she is skilled in the areas of performance management, succession planning,
<br />organizational and process improvement, and budget development. Nancy led the County of
<br />San Mateo's Outcome-Based Management program and has supported local government clients
<br />with the design and implementation of performance measurement systems. Nancy is an
<br />excellent facilitator and trainer. She has developed curriculum and conducted training on a
<br />wide variety of topics and routinely facilitates priority-setting and team building workshops for
<br />cities, counties and non-profit boards. Nancy is certified to administer the Myers-Briggs Type
<br />Indicator assessment instrument. Since her return to Management Partners in 2006, she has led
<br />projects with local governments including the Bay Area cities of Rohnert Park, Redwood City,
<br />San Carlos, Fairfax, Orinda, Merced, Martinez, San Jose and Santa Cruz; the Sacramento Area
<br />Council of Governments; the Peninsula Library Partnership; and the Bay Area Counties of
<br />Alameda, San Mateo, Marin, Monterey, and Santa Clara.
<br />Emily Lohr, Senior Management Advisor, is an experienced analyst and writer who has worked
<br />in the public, private and non-profit sectors. She is skilled in a variety of arenas, including
<br />group facilitation, online survey development and analysis, development review, strategic
<br />
<br />25C-19
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