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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />specific actions and response to complaints within two (2) business days. <br />12.4 CONTRACTOR shall provide, in a format approved by ADMINISTRATOR, <br />information pertaining to complaints, as well as CONTRACTOR's response to any <br />complaints to ADMINISTRATOR, as described above, within ten (10) business days <br />of the complaint. <br />12.5 CONTRACTOR shall include a summary of all complaints received in <br />the Monthly Status Reports submitted to COUNTY per Subparagraph 8.4 above. <br />13. HOURS OF OPERATION <br />At a minimum, CONTRACTOR shall maintain business hours of Monday through <br />Friday from the hours of 8:00 a.m. to 5:00 p.m. (COUNTY holidays and days the <br />City of Santa Ana offices are closed are excluded) as well as scheduled <br />evening and weekend hours to best meet the needs of participants and their <br />families. See Subparagraph 20.3.1 of this Agreement for a list of COUNTY <br />holidays. <br />14. BUDGET FOR PROVISION OF VTR AND WEX <br />14.1 The budget for services provided pursuant to Exhibit A of this <br />Agreement shall span twenty-four (24) months and is set forth as follows: <br />Budget Period July 1, 2013 - June 30, 2014 <br /> <br />Salaries and Benefits <br />Workforce Specialist II <br />Workforce Specialist II <br />Economic Development Specialist III <br />Economic Development Manager <br />Sr, Management Analyst <br />Sr. Accounting Assistant <br />Subtotal Salaries <br />Benefits (39.2%) <br />Subtotal Salaries and Benef!&11(2' <br />Operations <br />Communications <br />DJAM0313) <br />12 of 22 <br />Maximum <br />Hourly Rate FTE Budget <br />$34.02 1.00 $70,762 <br />$34.24 1. 00 $71,219 <br />$61.43 0. 05 $6.389 <br />$82.64 0. 02 $3,438 <br />$49.97 0. 03 $3,118 <br />$30.87 0. 05 $3,210 <br />$158,136 <br />$62,070 <br />$222,206 <br />$1,530 <br />(April 8, 2013)