19F - WIA STRATEGIC PLAN 2013-2017

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a quarterly Manufacturers Council meeting. In addition, Santa Ana is currently partners with the OC WIB who is the grant administrator for a federal Innovations grant targeting the IT career pathway and its impact in virtually every industry in our region. Baseline: Performance of WIB and WORK Center to Date The information below is extracted directly from the Phase 111 Return on Investment Analysis (for calendar 1008) and the 2011 Annual Report, cited above, Both maybe found in their entirety in the Appendices. Detailed information on the constituencies served based on internal reports to WIA for 2012 -2013 will be found in the analysis of Santa Ana's administrative quality in Standard 5, and in the Appendices. In 2011, 379 business clients posted 11,985 job openings online. Through 35 onsite job fairs and other recruitment activities the WORK Center was able to find 234 employees for 91 employers. It provided layoff aversion services to 250 businesses, including expert consulting to 92, and it saved or retained 76 jobs for the City. Overall, 48,193 potential clients visited Santa Ana's WORK Center in search of help finding work, education and training, or other forms of employment support. More important, of that number the WORK Center was able to place 1,949 adults in jobs. Of that number 1,500 (77 %) were retained in later measurements. Dislocated workers experienced the same retention rate, and ultimately 276 found reemployment. The WORK Center enrolled 547 learners in training programs, or whom 325 were awarded scholarships. All of these numbers exceeded goals. The results for youth were equally impressive. 822 accessed services and program through the WORK Center, 140 youth filled internships for 50 local employers, and 185 received certifications, a success rate of 76 %. This internal report for 2011 was surpassed in thoroughness by the external report from CSUF. The CSUF report was conducted by its Social Sciences Research Center. It was based on telephone and exit interviews of participants, and according to accepted academic statistical standards. Its analysis was a completely independent work of scholarly analysis. The number of clients climbed significantly between the 2007 report and 2011, but the success percentages were consistent, despite the overwhelming impact of the recession. CSUF showed the Santa Ana WORK Center and its partners serving over 1,500 clients every quarter. Over 5,900 new clients used its resources overall. The study found that the Return on Investment (ROI) for services provided to them by the Santa Ana WORK Center was 147 %, despite the significant economic slowdown, endurance of the recession, and the increased service costs that it generated. In 2008, the WORK Center and WIB changed to a form of data collection and analysis based on the learning lab /integration of services and which continues to be a strategic goal of the WIB. To begin the process of meeting true integration, the Santa Ana WORK Center required all participants utilizing its One Stop center to register with the office not individual partner agency. 29 19F -35