19F - WIA STRATEGIC PLAN 2013-2017

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• The WIB receives reports from the WORK Center each month, and the WORK Center in turn receives such reports from its collaborators and constituent agencies, including certifications earned and the demographic breakdown of populations served. • The WIB has met its goal of 30% expenditure for out -of- school youth and achieved at or exceeded its six negotiated Common Measure performance goals for PY 2011 -12 and on track to do similarly for PY 2012 -13. The WIB monitors, assesses, and takes corrective action to maintain its programs, especially concerning the WORK Center. The best way to understand this is to navigate the WORK Center website, www.santaanaworkcenter.org. This Website is open to employees and job seekers, who may check on program progress at any time. • The internal and external measures indicated in Standard 2 and 3 indicate that measurement begins at registration and is tracked throughout the life of any individual user and the program in general. • Periodic expert assessments go beyond operational analysis to the community economic impacts of WORK Center activities in a detailed and comprehensive way, as well as testing program effectiveness from the standpoint of program imperatives and user experience. The measure of community impact is RO1, and both the results and methods for determining the RO1 may be found in the Appendices. • The WIB engages its public through solicited comments in post - program interviews and in its open meeting structure. It publishes results in hard copy form and on its Website. • The WIB provides evidence of its activities by "messaging" through its many WIB and associated partners. Its Marketing Committee is in the process of constantly making the activities of the WIB known and drawing people to the WORK Center's Website. • The City of Santa Ana has not established any additional One -Stop centers within the city, though it collaborates, as shown in Standard 3, with all surrounding One- Stops. Of the four mentioned, three are operated by the Orange County WIB and one (Anaheim) is, like Santa Ana, a single independent entity. • The broad and comprehensive nature of the WIB's collaborative network is set forth in previous sections, and its composition is indicated in the pie charts accompanying the analysis. The Appendices show the extent of the WIB's collaborative network through its MOUs. • The WIB and WORK Center are especially sensitive to methods of addressing underserved and special needs population segments, whether defined by race /ethnicity /primary language, physical limits, age, or past behaviors. It makes special room for them in its programs and physical provision for them as appropriate. And it reports on progress for these underserved groups. • The WIB has an active entrepreneurship and small business support program, as shown in Standards 3 and 4. 56 19F -65