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number of times that clients visited the center during the quarter differed significantly depending upon their quarter of registration. Clients who registered during the first and second quarters visited the Santa Ana WORK Center an average of 3.79 and 3.37 times respectively during the quarter, whereas clients who registered during the third quarter visited an average of 6.28 times during the quarter, and fourth quarter registrants visited 5.53 times during the quarter, on average; F(3, 393) = 4.99, p < .01. To determine which services were utilized by Santa Ana WORK Center clients, and to assess the frequency of service utilization, nine specific services were listed by interviewers, and respondents were asked whether they had, "Never used this service," used it, "Only once or twice," "Three or four times," or "Five or more times." The number of respondents who reported using each service at least once at the time of the baseline survey is reported in Table 3 4. To calculate a conservative estimate of the number of times each service was utilized by respondents in the survey sample, the number of respondents endorsing "Only once or twice" was multiplied by 1.5, the number reporting "Three or four times" by 3.5, and the number of clients saying they'd used a service "Five or more times" was multiplied by six. These sums are reported in the "Projected Number of Uses" column in Table 3 -4. As can be seen in Table 3 -4 one -on -one assistance preparing a resume is the most frequently used service at the Santa Ana WORK Center during the 2008 calendar year, with the largest proportion of survey respondents utilizing this service at least one and the largest number of projected uses. Integrated Services Number of Clients Projected Number of Vt es Coun# Percent Count' Received one -on -one help preparing a resume 304 76.2% 1,269 Used computers to search for jobs on the internet 294 73.5% 1,062 Review job postings on the Job Order Board 278 70.2% 1,121 Received one -on -one counseling 262 64.7% 299 Used telephones or office equipment 185 46.3% 894 Attended a Job Search Workshop 158 39.8% 921 Used computers to send or check emails 156 39.2% 774 Attended on -site job interviews or job fairs 144 36.0% 902 Received assistance with an unemployment insurance claim 1.1.3 28.5% 839 "Other" 165 41.7% 620 a. Results from the random sample of 400 baseline respondents. Individuals who did not recall whether they had used a service are not included in the percentage calculation. Table 3 -4 Santa Ana WORK Center Service Utilization and Rating 19F -297