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CATI was programmed to display the list of services each respondent had used, and after reading this list, interviewers asked, "Which of the services you used during that time period were most helpful ?" Survey respondents endorsed one (n =240, 67.2 %), two (n =84, 23.5 %), or three or more services (n =33, 9.2 %), as "Most helpful." Another forty -three respondents did not name the service that they found to be most helpful. Table 3 -5 depicts the ratio of respondents who indicate that each service was "Most helpful" to the total number who also used it and provided a response. "Using the Internet to search for jobs" and "One -on -one help preparing a resume" were rated as the most helpful services by the highest proportions of survey respondents. Santa Ana WORK Center between the end of the quarter during which they registered and December 31, 2008 as "Scattered throughout the period," while 54 (29.7 %) indicate that their visits were "Concentrated within a short period of time." Fifty -eight (31.8 %) did not visit the Santa Ana WORK Center during that time. This distribution in the pattern of services utilized did not differ by quarter of enrollment. Ten individuals declined to give a response to this item. Follow -up survey respondents used the Santa Ana WORK Center from one (n= 22, to 90 times between the end of the quarter of their registration and the end of the year, with a mean number of visits of 7.46 times and a median of three. Those who registered during the G •l 4.qq,] Nu�er iDf.Ctieis" Ri kd ll teg�- d.9 5er as LTaed service Per+eent MQSt ' Hel ful . Used co§Nmd &' mitcjobs atthm erpohdents charact ize th@7 battern 6f attelighnce at the55.7% Received one -on -one help preparing a resume 272 131 48.2% Received one -on -one counseling 155 50 32.3% Used computers to send or check emails 143 44 30.8% Attended a Job Search Workshop 145 1 26 17.9% Review job postings on the Job Order Board 258 40 Used telephones or office equipment 174 20 11.5% Received assistance with an unemployment insurance claim 103 10 9.7% Attended on -site job interviews or job fairs 135 10 7.4% "Other" 20 6 30.0% a. Results from the random sample of 400 baseline respondents. Forty -three respondents did not name a "most helpful" service, and are not included in this table. Santa Ana WORK Center between the end of the quarter during which they registered and December 31, 2008 as "Scattered throughout the period," while 54 (29.7 %) indicate that their visits were "Concentrated within a short period of time." Fifty -eight (31.8 %) did not visit the Santa Ana WORK Center during that time. This distribution in the pattern of services utilized did not differ by quarter of enrollment. Ten individuals declined to give a response to this item. Follow -up survey respondents used the Santa Ana WORK Center from one (n= 22, to 90 times between the end of the quarter of their registration and the end of the year, with a mean number of visits of 7.46 times and a median of three. Those who registered during the G •l 4.qq,]