FULL PACKET_2013-08-05 - Laserfiche WebLink

Home Browse Search

3.3.2 Value Placed on WORK Center Services During Quarter of Registration In order to assess the monetary value WORK Center clients place on the services they received, an item on the baseline survey inquired "We want to ensure you that the Santa Ana WORK Center will continue to provide their services free of charge. Had there been a charge for the services, though, would you have paid for them ?" Slightly more than four in ten survey respondents (n= 158; 40.6 %) indicate that they would be willing to pay for services provided by the WORK Center. Willingness to pay for WORK Center services was unrelated to quarter of enrollment, the pattern of service utilization, or the mean number of times the WORK Center was visited. Willingness to pay for services was, however, positively related to level of satisfaction with the services received. As illustrated in Figure 3 -2, more than half of survey respondents who were "Very satisfied" with the services received at the WORK center, would be willing to pay for services (n= 114; 51.4 %). In stark contrast, only 5% of those who report being "Not at all satisfied" would do the same. This relationship is 2 statistically significant; x (3, N= 384) 31.4,p <.001. Figure 3 -2. Willingness to pay for WORK Center Services by Level of Satisfaction wit] 60% Services 50% 51.4% 40% 31.4 % 30% 14.3% 20% 5.0% 10% 0% Not at all Satisfied Somewhat Unsatisfied Somewhat Satisfied Very Satisfied Of the 158 WORK Center clients who indicated they would have paid for the services they received, 111 (70 %) provided information on how much they would have paid. Thirty -five 19F -302