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Table 3 -7 Santa Ana WORK Center Most Useful Service Rating Received one -on -one help preparing a resume 103 61 59.2% Used computers to search for jobs on the internet 105 56 53.3% Used computers to send or check emails 64 21 32.8% Received one -on -one counseling 49 16 32.7% Used telephones or office equipment 74 22 29.7% Received assistance with an unemployment insurance claim 53 12 22.6% Review job postings on the Job Order Board 93 18 19.4% Attended on -site job interviews or job fairs 54 8 14.$% Attended a Job Search Workshop 46 3 6.5% "Other" 12 3 25.0% a. Results from 192 follow -up survey respondents. 3.3 Satisfaction with Services Received 3.3.1 Satisfaction with Services Received During Quarter of Registration Telephone respondents rated their level of satisfaction with the services they received at the WORK Center during the quarter that they enrolled on a scale from one to four where 1= "Not at all satisfied" to 4= "Very satisfied." The majority of Santa Ana WORK Center clients who provided a response indicate that they were "Very satisfied" with the services they received at the WORK Center during the quarter in which they registered (n= 226; 58.0 %). Another 31.6% (n= 125) report being "Somewhat satisfied" with these services. Nearly 10% report being either "Somewhat dissatisfied" (n= 21; 5.3 %) or "Not at all satisfied" (n= 20; 5.1 %). Five survey respondents declined to provide an answer to this item. Treating this item as a continuous variable, the mean satisfaction rating is a 3.43, less than halfway between "Very satisfied" and "Somewhat satisfied." Respondent level of satisfaction is not related to quarter of enrollment, the pattern of service utilization, or the mean number of times the WORK Center was visited. 19F -301