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Appendix B Phase III ROI Study Baseline Questionnaire <br />SHELLO Hello, this is , calling from the Social Science Research Center at <br />California State University, Fullerton. Have I reached [READ PHONE <br />NUMBER]? <br />SCOiNTACT May I please speak with [PARTICIPANT'S NAME]? <br />1. YES [SKIPTO SINTRO] <br />NO [SKIPTO CALLBKI] <br />3. NOT AVAILABLE AT THIS NUMBER [CONTINUE] <br />QTRACKI We are calling on behalf of the California Employment Development <br />Department (EDD), the Santa Ana Workforce Investment Board and the <br />Santa Ana WORK Center, located upstairs at the Santa Ana Train Station. <br />We would appreciate your help in contacting [PARTICIPANT'S NAME] to <br />ask her/ him a few questions concerning his/her experiences with the Santa <br />Ana WORK Center. <br />Any information that [PARTICIPANT'S NAME] provides will remain <br />strictly confidential. <br />Do you have a phone number for [PARTICIPANT'S NAME]? <br />PHONE NUMBER> 999- 999 -9999. REFUSED <br />CALLBKI When may we call back to reach [PARTICIPANT'S NAME]? <br />SINTRO We are calling on behalf of the California Employment Development Department <br />(EDD ), the Santa Ana Workforce Investment Board and the Santa Ana <br />WORK Center, located upstairs at the Santa Ana Train Station. Our records <br />indicate you first visited the WORK Center on [INSERT DATE]. We would <br />like to ask a few questions concerning your experience with the Santa Ana <br />WORK Center and your employment before visiting the Center and now. <br />This survey will take less than ten minutes to complete. You are not required <br />to answer any question you do not wish to answer, and your responses will <br />remain confidential to the extent permitted by law. <br />19F -318 <br />