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Leading e- Procerrement Solutions Connecting Buyers & Suppriers EKicienttyf 8860 Canoga Avenue •Suite 301. Woodland HMIs. CA. 91367. 818- 992 -1771 BIDSONLINEM SUPPORT SERVICES AGREEMENT This SERVICE SUPPORT AGREEMENT, which describes the terms and conditions applicable to your use of the PlanetBids Online Support Services, is made and entered as of into the _ day of August, 2013, by and between PLANETBIDS, INC., a California corporation, ( "PlanetBids ") and the following customer ( "Customer ") for the period from August 15, 2013 to August 14, 2016: Customer Name: Citv of Santa Ana Street Address 20 Civic Center Plaza City, State ZIP Santa Ana, CA 92702 Department: Purchasing Principal Contact: Sandy Perez / Valerie Kellert Title: Buyer/ Purchasing Specialist Method of Payment: Net 30 Days THEREFORE, PlanetBids and the Customer agree as follows: 1. PlanetBids Services. Upon acceptance of this Agreement, PlanetBids shall provide the following Support Services to Customer, subject to the terms and conditions of this Agreement. a) "Services" shall include the following: 1) use of the PlanetBids "BidsOnlineTM" Vendor and Bid management system (a.k.a. PB System TM) for the purpose of vendor registration, posting and tracking Bid Requests and other information on Customer's website or private internet network; 2) up to Four (4) of licensed user access to and use of the BidsOnlineTM system by the Customer Finance /Purchasing Department; 3) the option, at Customer's discretion, to process and distribute Bid Requests to additionally available PlanetBids suppliers within their selected categories at no additional cost and 4) an optional Reverse Auction feature that enables the Customer to solicit bids from Customer and /or PlanetBids registered suppliers selected by Customer in a price only based blind bidding process, which can be activated by giving notice thereof to PlanetBids in writing or by email. b) PlanetBids shall have access and the right to market or otherwise promote its services to any vendor or supplier of Customer that registers with BidsOnlineTM via Customer's website. Planetbids will not sell any Customer data to any third parties without a written consent from Customer. 02000 -2013 PlanetBids, Inc (818) 992 -1771 Confidential & Proprietary, R15914 -10 For Government Review Only. Exempt from Release un(25 d:3 of Information ACr ( "FOIA ") Pursuant to 5 USC 552 (b) (4)"