Laserfiche WebLink
<br /> <br /> <br /> <br /> <br /> <br /> <br /> A "participant", within the meaning of these procedures, is an individual who receives <br /> employment-training services under a program funded by Santa Ana LWIA. The <br /> Complaint Resolution Procedures contained herein (or the alternative procedures <br /> which an employer may use) shall be available to participants to resolve disputes <br /> regarding items and conditions of employment of such participants in employment <br /> training programs. However, such procedures shall not be used to resolve disputes <br /> regardinq terms and conditions of employment of any employee who is not a <br /> participant as defined herein. <br /> 5. If a complaint does not receive a decision at the LWIA grant recipient level within 60 <br /> days of filing the complaint or receives an unsatisfactory decision, the complainant <br /> then has a right to request a review of the complaint by the Governor. <br /> <br /> 6. Complainants must initially file and exhaust LWIA grant recipient/hearing procedures <br /> prior to appealing to the State except where the State determines that the LWIA grant <br /> recipient's procedures are not in compliance with the State's procedures. <br /> <br /> III. Procedures for Handling Complaints at the LWIA Level <br /> A. Receipt Complaints <br /> <br /> Pursuant to the WIA regulations found at 20 CFR, Section 667.600, the LWIA administrative <br /> entities have the responsibility to conduct hearings and resolve complaints made by <br /> individuals about the administration of programs in the LWIA. "LWIA level" encompasses <br /> LWIA administrative entity and employers to which the administrative entity has delegated <br /> the complaint resolution process. The following comprise the guidelines for resolving issues <br /> arising in connection with WIA programs operated by the Santa Ana LWIA including <br /> resolutions of complaints arising from actions, such as audit disallowances or the imposition <br /> of sanctions taken by the Governor with respect to audit findings, investigations or <br /> monitoring reports. <br /> 1. Form and Filing of Compliant <br /> <br /> Official filing date of the compliant is the date the written complaint is received. The filing <br /> of the complaint with the Santa Ana LWIA Equal Employment Opportunity Officer shall <br /> be considered as a request for hearing and a decision must be issued within 60 days. <br /> The complaint must be in writing and must be signed and dated. The complaint should <br /> also contain the following information: <br /> a. Full name, telephone number, if any, and mailing address of the complainant; <br /> <br /> b. Full name, telephone number, and mailing address of the agency involved (respondent); <br /> <br /> c. Clear and concise statement of facts including dates constituting alleged violation; <br /> <br /> <br /> s <br /> EXHIBIT C <br /> <br /> <br /> <br /> 25E-41 <br />