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<br /> <br /> <br /> <br /> <br /> <br /> <br /> d. What provisions under the Act, regulations, grant or other agreements under the Ac'i, are <br /> believed to have been violated; <br /> <br /> e. Remedy sought by the complainant; and <br /> <br /> f. If the complainant is a private or public entity or corporation, and not a natural person, <br /> the filing of the complaint must be duly authorized by the governing body of such entity <br /> or corporation. <br /> <br /> The absence of any of the requested information shall not be a basis for dismissing the <br /> complaint. <br /> A copy of the complaint must be sent to the respondent and both parties notified of the <br /> opportunity for an informal resolution. At each step of the complaint process, the complainant <br /> must be notified in writing of the next procedural step. <br /> <br /> 2. Informal Conference <br /> Informal conferences will be utilized by the Santa Ana LWIA to resolve complaints; <br /> however, such informal conferences shall not extend the time within which a decision <br /> must be issued after receipt of a complaint. Attempts at informal resolution will <br /> commence with two (2) weeks of the date of filing of the complaint. <br /> <br /> a. The EEO Officer will review the case and ascertain facts prior to the conference so that <br /> appropriate resolution can take place at the time of this meeting whenever possible. <br /> <br /> b. Although the complainant should be encouraged to attend this conference, his/her failure <br /> to do so should not preclude his/her right to request a hearing on the matter. <br /> c. If mutually satisfactory resolution results and the Santa Ana LWIA concurs, the EEO <br /> Officer will write a brief report for the file stating the issues and resolution. The matter <br /> shall then be considered closed. <br /> <br /> d. If resolution does not result, the complainant shall be provided the necessary information <br /> and assistance to request a hearing if he/she so desires. <br /> <br /> 3. Request for Hearing <br /> a. As in the case of the complaint, the request for a hearing should be put in writing and <br /> be filed in person or by mail. A governing board resolution of authorization to appeal <br /> should also be submitted when appropriate. The request should be filled with: <br /> <br /> Anita Queen <br /> Sr. Personnel Analyst - EEO Officer <br /> 20 Civic Center Drive, M-24 <br /> Santa Ana, CA 92701 <br /> (714) 647-5157 <br /> 9 <br /> EXHIBIT C <br /> <br /> <br /> 25E-42 <br />