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Particular, Hispanic applicants have higher loan denial rates than White, Non - Hispanic borrowers. ■ Zoning Policies and Practices: Federal and state fair housing laws require all local governments to affirmatively further fair housing opportunities. One way is to make reasonable accommodations in building, land use, and housing when necessary to afford disabled persons an equal opportunity to use and enjoy a dwelling. 2. Actions to Overcome Identified Impediments During the 2012 -2013 report period the City undertook the folio c own or in cooperation with regional partners) to overcome the impediment lentified in the regional Al. Santa Ana contracted with FHCOC to provide co forcement programs to City residents. Actions taken during the ed: Fair Housing Community Education — During ed in 50 education and /or outreach activities, reaching a c ' udience, in which we made participants aware of fair hous' vices, including those to help them improve their readiness_` _ • Fair Housing Enforcement — using discrimination complaints that resulted in the open ses involved the City of Santa Ana. • Housin Dis ute Ev _- activities provided by FHCOC included assisting appro regional- households. Of these 811 unduplicated On a regional basis, FHCOC conducted 114 paired, or I inatory housing practices. These were split betwi — " ate brokerage transactions and 74 rental housing • FH ing discrimination complaint reporting tool that generates an used for other non - discrimination and housing - related issues. FHCO =ant to make substantial improvements to the website including upgrades differentiate between discrimination complaints and to help process investigation ve complaints more efficiently. On an occasion asis FHCOC monitored advertising of Orange County rentals listed on Craigslist for discriminatory content. Discriminatory advertisements were either flagged as prohibited, responded to in order to inform the poster of possible discriminatory content, brought to the attention of Craigslist via abuse@craigslist.org , or referred to FHCOC's investigators for possible enforcement action. Other on -line rental sites (e.g., Los Angeles Times, OC Register, Penny Saver) were sporadically monitored. Problematic postings indicated restrictions with regard to children under the age of 18 or improper preference for seniors or 08/11/2013 12 19E -20