ORANGE COUNTY ASIAN AND PACIFIC ISLANDER COMMUNITY ALLIANCE

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Subject: Supportive Services Policy and Procedures Purpose: To establish the policy and procedures of the distribution of Supportive Services for WIA Participants. Supportive Services Policy and Procedure: Supportive services are not entitlements and shall be approved by the Program Manager and/or Program Director for a given participant on the basis of individual circumstances, the absence of other resources, and funding limitations. WIA Program Staff shall seek services from at least 2 other community resources prior to authorizing supportive services under WIA, as appropriate. Referrals should be made to other agencies or resources for assistance and documented in the participant's file under case notes. 2. Supportive services provided must be reasonable, necessary and allowable based on federal guidelines and based upon need and all other resources have been exhausted. 3. Supportive services must be necessary for a given participant to complete and documented on his/her Individual Service Plan (ISP) and be beyond his/her ability to pay • in order for the supportive services to be approved. Program Manager and/or Program Director needs to review updated ISP and request of services have been documented before approval of supportive services request. 4. For special supportive services deemed as "Other" on the Supportive Services Matrix, WIA Case Manager would need written approval by the Executive Director and a copy of the written approval attached to the request. 5. Program Manager/Director may only approve the types of supportive services and the dollar limits as described on the Supportive Services Matrix. 6. Other Special circumstances supportive services may be granted on a case by case basis only if those services would significantly benefit the participant in job retention, wage progression or completion of training in order to achieve employment. Any requests for exception must have written approval by the Executive Director and may not exceed $500. 7. Determination of need must be clearly documented in the case notes and be part of the participant's ISP and must have the Supportive Services Request Form, Invoice, including Application Number of participant and including the justification of the cost. A Supportive Services Request Form must be completed and have an original signature from the WIA Case Manager and the participant prior to submission to the Program Manager and the • Program Supportive Service Invoice Form that indicates the financial details of the request. 12900 garden grove blvd. suite 214a 1 garden grove, califomia 92643 1 phone: 714.636.9095 1 fax: 714.636.8828 1 w .ocopico.org orange county asion and pacific islander community alliance EXHIBIT A